View Issue Details

IDProjectCategoryView StatusLast Update
0020147mantisbtemailpublic2017-01-31 04:05
Reportermarcinp Assigned Todregad  
PrioritynormalSeveritymajorReproducibilityalways
Status closedResolutionno change required 
Product Version1.2.8 
Summary0020147: No e-mail notification after add new issue and auto-assign to user
Description

Welcome,
I think it's a bug.
A create a project, which in category has assign user.
After adding new issue to this project/category this issue is auto-assign to this user - that'a ok. But user who submitted isue doesn't get e-mail notification about this assign.

I tried to configure in reporter profile configuration:
"E-mail on Status Change" - but it doesn't help.

TagsNo tags attached.

Activities

dregad

dregad

2015-09-29 03:42

developer   ~0051549

If I understand correctly, you would like the user who submitted the issue to receive a notification for the bug report he just created ?

By default, Mantis will not send emails to the user who triggered an activity ($g_email_receive_own = OFF).

marcinp

marcinp

2015-09-29 06:21

reporter   ~0051550

Not exactly.
User A submitted issue.
Due to configuration in project, there is assign another user (B) to be auto assign to issue in category.
So when user A submitted issue, his issue is auto assign to user B.
But user A doesn't get notification (mail) that issue was assigned to user B.

Normally, when there is on user assigned to category in project; after submitted issue, there is no one auto assign to submitted issue. But when someone manually assign user to this issue, user who submitted it gets notification via e-mail.

dregad

dregad

2015-09-29 07:49

developer   ~0051551

Unlike "manual" assignment, when an issue is automatically assigned based on category, issue creation and assignment happen simultaneously as a single "new bug" operation, which triggered by the reporter. Since, as mentioned before, Mantis will by default not send mails for one's own actions, the reporter is not notified of the "assignment" since it's the same event.

atrol

atrol

2017-01-18 17:48

developer   ~0055223

As mentioned by dregad you would have to set $g_email_receive_own = ON; to get what you want.