View Issue Details

IDProjectCategoryView StatusLast Update
0022328mantisbtfeaturepublic2017-02-21 09:20
ReporterJackDouglas99 Assigned Toatrol  
PriorityimmediateSeverityminorReproducibilityalways
Status closedResolutionno change required 
Product Version2.1.0 
Summary0022328: Dropdown not working
Description

The top right drop downs are not opening for me. all it dose when i click it is that it puts a # in the address bar.

Steps To Reproduce

Press the drop down and nothing happens

TagsNo tags attached.
Attached Files

Activities

atrol

atrol

2017-02-07 08:53

developer   ~0055532

JackDouglas99,

I was not able to reproduce the issue.

The provided information is not sufficient to provide any help in resolving the issue. A complete and detailed description is required for the support team to get a clear understanding of the problem.

The additional information listed below may also be useful:

  • Exact version of PHP, Database, Web server, Browser and Operating System
  • Relevant customizations (e.g. changes in config_inc.php, etc)
  • Installed plugins or custom functions ?
  • Was the MantisBT source code modified in any way ?
dregad

dregad

2017-02-07 09:08

developer   ~0055533

Make sure you have javascript enabled. Unlike earlier versions, MantisBT 2.x requires javascript to function properly.

JackDouglas99

JackDouglas99

2017-02-07 09:25

reporter   ~0055534

Im using PHP 5.6.27, Mysql 5.6.33-cll-lve, Apache Version 2.2.31, google chrome on windows 10.

The config_inc.php is what is in it when the install creates it.

i have MantisBT Core 2.1.0, MantisBT Formatting 2.1.0 plugins installed
and no the source code was not edited.

I also checked my google chrome JS settings and it is enabled

JackDouglas99

JackDouglas99

2017-02-07 09:26

reporter   ~0055535

I have also tested and the drop downs are also not working on my other browsers. Microsoft Edge and Firefox

martinez.ivan

martinez.ivan

2017-02-07 09:43

reporter   ~0055536

May you upload a screen showing the dropdown you are trying to open?

Thank you.

JackDouglas99

JackDouglas99

2017-02-07 09:45

reporter   ~0055537

The one highlighted

Screenshot.png (6,421 bytes)   
Screenshot.png (6,421 bytes)   
martinez.ivan

martinez.ivan

2017-02-07 09:49

reporter   ~0055538

Have you upgraded an older Mantis version or it is a fresh install? In case you are re-using a domain for your old mantis installation, do not forget to clean your browsing data.
Have you found any Apache error log?

atrol

atrol

2017-02-07 09:50

developer   ~0055539

Did you double check that JavaScript is enabled?

Check Firefox:
Enter about:config in address bar
Search for javascript.enabled
Is it set to true?

JackDouglas99

JackDouglas99

2017-02-07 09:53

reporter   ~0055540

I have already reinstalled 3 times but did attempt to update an old version and i have used the domain for a older version and have tried clearing my browsing data and nothing and i am not getting any Apache errors.

JackDouglas99

JackDouglas99

2017-02-07 09:54

reporter   ~0055541

Atrol it is set to true. and my chrome javascript is also set to allow

atrol

atrol

2017-02-07 10:00

developer   ~0055542

Are the dropdowns working on https://www.mantisbt.org/bugs ?

JackDouglas99

JackDouglas99

2017-02-07 10:00

reporter   ~0055543

yes

JackDouglas99

JackDouglas99

2017-02-07 10:40

reporter   ~0055544

I have just look and there is no js files being loaded when the page loads

Capture.PNG (31,380 bytes)   
Capture.PNG (31,380 bytes)   
atrol

atrol

2017-02-07 10:47

developer   ~0055546

Is there some proxy and/or web application firewall running between your browser and your server?

JackDouglas99

JackDouglas99

2017-02-07 10:53

reporter   ~0055547

I have cloud flare between me and the server

JackDouglas99

JackDouglas99

2017-02-07 11:10

reporter   ~0055549

I checked the chrome and firefox console and it saysing "Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self'". Either the 'unsafe-inline' keyword, a hash ('sha256-PlQGOvS/6uG82C3qda2SF0OOXz718qPlrsbkRovn4+M='), or a nonce ('nonce-...') is required to enable inline execution." in chrome and "Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src https://www.jackdouglas.co.uk”). Source:
//<![CDATA[
try{if (!window.CloudFlare)...." in firefox

atrol

atrol

2017-02-07 11:11

developer   ~0055550

Last edited: 2017-02-07 11:15

Might help https://support.cloudflare.com/hc/en-us/articles/200169456-Why-is-JavaScript-or-jQuery-not-working-on-my-site-

@JackDouglas99 do you agree that we can close this issue as this is obviously no MantisBT problem?

[Edit] Was written before reading 0022328:0055549

JackDouglas99

JackDouglas99

2017-02-07 11:14

reporter   ~0055551

well that fixed it and yes. sorry to waste your time