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IDProjectCategoryView StatusLast Update
0022550mantisbtauthenticationpublic2017-03-21 14:12
ReporterArnoldHuibregtseAssigned To 
PrioritynormalSeveritymajorReproducibilitysometimes
Status feedbackResolutionopen 
Product Version2.1.0 
Target VersionFixed in Version 
Summary0022550: After upgrading from version 1.2 part of the users was unable to login
Description

After upgrading from Mantis 1.2 about 50 % of the users were unable to login. Resetting the password for the account did fix the issue.
Users got the notice that their useraccount was disabled or their username/password combination was not right.

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ArnoldHuibregtse

ArnoldHuibregtse

2017-03-20 11:43

reporter  

0.jpg (28,484 bytes)
0.jpg (28,484 bytes)
atrol

atrol

2017-03-20 16:04

developer   ~0056133

Last edited: 2017-03-20 16:34

View 2 revisions

The issue can't be reproduced using the given information.

It's hard to tell anything as long as you don't find any difference between the users which can login and the ones which were unable to login.

Next time you could ask an affected user to clear browser cookies and cache and try a new login before resetting the password.

dregad

dregad

2017-03-21 03:15

developer   ~0056136

Could it be a consequence of duplicate e-mail addresses ?

ArnoldHuibregtse

ArnoldHuibregtse

2017-03-21 04:46

reporter   ~0056139

Hi,
We tried clearing the browser history and even started with a browser that had never touched the mantis install. It seemed like mostly older accounts were impacted, but some newer ones were also impacted.

atrol

atrol

2017-03-21 14:12

developer   ~0056146

It seemed like mostly older accounts were impacted, but some newer ones were also impacted.

Unfortunately this is nothing that helps to reproduce the issue or to get an idea what is happening,

Do you use standard login method MD5 or did you change $g_login_method in config_inc.php ?

Issue History

Date Modified Username Field Change
2017-03-20 11:43 ArnoldHuibregtse New Issue
2017-03-20 11:43 ArnoldHuibregtse File Added: 0.jpg
2017-03-20 16:04 atrol Status new => feedback
2017-03-20 16:04 atrol Note Added: 0056133
2017-03-20 16:34 atrol Note Edited: 0056133 View Revisions
2017-03-21 03:15 dregad Note Added: 0056136
2017-03-21 04:46 ArnoldHuibregtse Note Added: 0056139
2017-03-21 04:46 ArnoldHuibregtse Status feedback => new
2017-03-21 14:12 atrol Status new => feedback
2017-03-21 14:12 atrol Note Added: 0056146