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IDProjectCategoryView StatusLast Update
0023041mantisbtcustomizationpublic2017-07-09 04:57
Reporterdrp Assigned Todregad  
PrioritynormalSeverityminorReproducibilityhave not tried
Status closedResolutionnot fixable 
Product Version1.3.0 
Summary0023041: Single User and Multiple Teams
Description

Hi Team,
I'm damn struck with our new enhancement. Can you please help me to sort this out?
The requirement is that, one single person should be made available for multiple teams. To be more clear, Suppose if I'm the user and there are multiple teams within our corporation. Here, I should be available for Team X and Team Y. While raising a ticket, both teams X and Y should be able to assign me the ticket. Please respond me asap.

TagsNo tags attached.

Activities

atrol

atrol

2017-06-22 05:39

developer   ~0057125

Last edited: 2017-06-22 05:39

drp,

Check page Manage > Manage Configuration > Workflow Thresholds, especially row "Handle an issue".

This is not a bug or feature request for MantisBT (you are asking for help on how to configure the system). I am therefore resolving this issue as "no change required".

Please use the forums to get support on customizing and using MantisBT (refer to http://www.mantisbt.org/support.php for links and further details).

BTW, you should not use 1.3.0 as there are major security issues in it.

drp

drp

2017-06-22 06:12

reporter   ~0057126

Hi Atrol,
Thanks for the reply. But still the issue is not fixed. What changes should be made to the "Handle an Issue". Hope you are not clear with my requirement. If I'm one of the users, my name should be available in the users dropdown for multiple teams.

drp

drp

2017-06-22 06:16

reporter   ~0057127

Hi Atrol,
Thanks for the reply. But still the issue is not fixed. What changes should be made to the "Handle an Issue". Hope you are not clear with my requirement. If I'm one of the users, my name should be available in the users dropdown for multiple teams.

dregad

dregad

2017-06-23 03:09

developer   ~0057129

So if I understand your requirement properly, you need

  • several teams of developers
  • each team member must be able to handle issues assigned to that group
  • people external to the team should only be able to assign issues to a single, designated developer of that team

If so, please note that this implies a concept of teams, which does not exist in MantisBT as of today, and there are no current plans to implement this. You may be able to achieve this through a plugin, but I'm not sure it's really feasible due to the tight integration with Mantis core and workflow. As a workaround, you may consider using subprojects, but that would not give you exactly what you want.

Last possibility is a custom development, at your own risk. I'm afraid there is not much more that we can do to help you here.