| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0023127 | mantisbt | bugtracker | public | 2017-07-18 05:48 | 2017-08-01 15:31 |
| Reporter | aghiles | Assigned To | atrol | ||
| Priority | immediate | Severity | crash | Reproducibility | random |
| Status | closed | Resolution | no change required | ||
| Product Version | 2.5.0 | ||||
| Summary | 0023127: No access to some bugs | ||||
| Description | Sometimes when I select a bug in mantisBT 2.5.0 it displays an error even the bugs exist in the database | ||||
| Tags | No tags attached. | ||||
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aghiles, The provided information is not sufficient to provide any help in resolving the issue. A complete and detailed description is required for the support team to get a clear understanding of the problem. Please explain what you do, what are the results you expect to get and what you actually get. Also provide detailed, step-by-step instructions to reproduce the issue; the additional information listed below may also be useful:
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There are no steps to reproduce, I chose the bug by chance and it displayed this error PHP Version 5.4.16, Apache 2.4, Browser: GoogleChrome, OS: RedHat 7.2 Changes in config_inc.php: Revised enum string with new status$g_status_enum_string = '10:new,21:in_progress_support,31:in_progress_RetD,41:to_test_in_support,51:to_test_in_RetD,60:invalid,70:refused,85:duplicate,90:closed'; #Résolutions Status color additions$g_status_colors['in_progress_support'] = '#8e6da5'; $g_bug_in_progress_support_status_threshold = IN_PROGRESS_SUPPORT; #Définition des transitions entre états du workflow #Paramètres pour la page my_view.php #J'ai ajouter ça pour afficher correctement le sous état de chaque mantis dans l'historique Installed plugin: Avatars via Gravatar 2.5.0 And no changes for source code |
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Not supported, you should upgrade https://www.mantisbt.org/docs/master/en-US/Admin_Guide/html-desktop/#admin.install.requirements.software Check logs of webserver, database and PHP for errors and warnings. If there is no error or warning that might give hints for the problem:
WARNING - SECURITY RISK: the 'show_detailed_errors' config can cause MantisBT to display sensitive information about your system. We recommend to restrict its activation to a Test environment, only for as long as necessary. If possible, do not turn it ON globally, instead limit it for specific user(s) using the Manage Configuration page.
If the output does not help you resolving the issue and you need further assistance,
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This is what I've got MantisBT.html (18,350 bytes) |
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What's the result of the following statement? |
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This is the result: MariaDB [bugtracker]> select bug_text_id from mantis_bug_table where id = 225641; Result.PNG (4,414 bytes) |
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What's the result of the following statement? |
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This is the result Capture-2.PNG (4,306 bytes) |
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Sorry I upload an incorrect answer, this is the good result: MariaDB [bugtracker]> select * from mantis_bug_text_table where id = 225642; |
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So for whatever reason there is a problem in your database as there are missing entries in mantis_bug_text_table. I set this issue to "no change required". |
