View Issue Details

IDProjectCategoryView StatusLast Update
0023326mantisbtotherpublic2017-09-20 17:01
Reporterhelfy022Assigned Toatrol 
PriorityhighSeverityminorReproducibilityN/A
Status closedResolutionno change required 
Product Version2.5.1 
Target VersionFixed in Version 
Summary0023326: preventing data loss
Description

Hello,

What are the recommendations for preventing form data loss due to timeout, duplicate form submission, etc.? The issue has been reported often by users, and we are looking for the best approaches (be they MantisBT config-, browser-, and/or preference-specific) to address the problem. We are using MantisBT core version 2.5.1 on a secure server (https), and are eager to apply any necessary changes that do not involve touching the core MantisBT configuration suite.

There are various discussions on the MantisBT bug-tracker that touch on this topic. Hoping to consolidate here the potential options, suggestions, etc. that will best combat the issue.

Thanks,
Ryan.

TagsNo tags attached.

Relationships

related to 0012492 closedatrol Complete input get lost when timeout or not filling all required fields (when using ssl/https) 
related to 0003729 closedthraxisp When using the browser's back button, the form is cleared out. 
related to 0013246 closeddregad APPLICATION ERROR #2800 when submitting notes 
related to 0011693 closeddregad Timeout : lost of project configuration 

Activities

atrol

atrol

2017-09-07 11:18

developer   ~0057638

The issue has been reported often by users
There are various discussions on the MantisBT bug-tracker that touch on this topic

Please provide issue numbers for that.

helfy022

helfy022

2017-09-07 11:32

reporter   ~0057639

Hi Atrol,

Thanks for the quick response.

The users about which I speak are those using our MantisBT bug-tracker setup.

Examples of issues on the the www.mantisbt.org bug-tracker and forums to which I'm referring are as follows:
https://www.mantisbt.org/bugs/view.php?id=12492
https://www.mantisbt.org/bugs/view.php?id=3729
https://www.mantisbt.org/bugs/view.php?id=13246
https://www.mantisbt.org/bugs/view.php?id=11693
https://www.mantisbt.org/forums/viewtopic.php?f=2&t=11450

Thanks,
Ryan.

atrol

atrol

2017-09-07 11:45

developer   ~0057641

Is there anything that should be added to http://mantisbt.org/docs/master/en-US/Admin_Guide/html-desktop/#admin.troubleshooting.errors.2800 ?

helfy022

helfy022

2017-09-07 12:09

reporter   ~0057642

Hi Atrol,

This is exactly the consolidated commentary for which I was looking. Thanks!

One follow-up question - some users have reported success in preventing the issue by increasing the "Refresh Delay" user preference (e.g., up to 9999 minutes). Does it stand to reason that such an update would indeed help with the data loss issue? If so, is it worth noting in the referenced section of the admin guide?

Thanks again,
Ryan.

atrol

atrol

2017-09-10 06:33

developer   ~0057654

some users have reported success in preventing the issue by increasing the "Refresh Delay" user preference
Does it stand to reason that such an update would indeed help with the data loss issue?

I tried decreasing "Refresh Delay" to reproduce the issue, but didn't succeed.
So adding a hint in admin guide might just confuse users.

helfy022

helfy022

2017-09-11 09:42

reporter   ~0057678

Thanks, Atrol. I had assumed increasing the "Refresh Delay" would decrease the likelihood of a user interacting with a timeout (and, thus, corresponding data loss). Based on your feedback, we will not necessarily recommend that users increase the "Refresh Delay" in the hopes of preventing the data loss event.

Assuming I'm understanding everything correctly, please feel free to close this bug.

Thanks again for your feedback.

Ryan.

Issue History

Date Modified Username Field Change
2017-09-07 10:45 helfy022 New Issue
2017-09-07 11:18 atrol Status new => feedback
2017-09-07 11:18 atrol Note Added: 0057638
2017-09-07 11:32 helfy022 Note Added: 0057639
2017-09-07 11:32 helfy022 Status feedback => new
2017-09-07 11:45 atrol Status new => feedback
2017-09-07 11:45 atrol Note Added: 0057641
2017-09-07 12:09 helfy022 Note Added: 0057642
2017-09-07 12:09 helfy022 Status feedback => new
2017-09-10 06:33 atrol Assigned To => atrol
2017-09-10 06:33 atrol Status new => resolved
2017-09-10 06:33 atrol Resolution open => no change required
2017-09-10 06:33 atrol Note Added: 0057654
2017-09-10 06:33 atrol Relationship added related to 0012492
2017-09-10 06:33 atrol Relationship added related to 0003729
2017-09-10 06:33 atrol Relationship added related to 0013246
2017-09-10 06:33 atrol Relationship added related to 0011693
2017-09-11 09:42 helfy022 Note Added: 0057678
2017-09-20 17:01 atrol Status resolved => closed