0023638: SMTP mails do not arrive Error: Could not authenticate - MantisBT

ID	Project	Category	View Status	Date Submitted	Last Update

0023638	mantisbt	email	public	2017-11-15 14:06	2017-11-27 13:01

Reporter	eaguilera	Assigned To	atrol
Priority	high	Severity	major	Reproducibility	always
Status	closed	Resolution	no change required
Product Version	2.8.0

Summary	0023638: SMTP mails do not arrive Error: Could not authenticate
Description	Dear, I have problems sending emails, for resetting the password of an account or creating a new account, emails do not arrive, with the link and verify the user's data. only the user and the mail are created in the user's profile. in the mantis log, this is what informs. occurs with the gmail, hotmail or company account. 2017-11-15 15:28 CLST MAIL email_api.php:1391 email_send() ERROR: Message could not be sent - SMTP Error: Could not authenticate. 2017-11-15 15:28 CLST DB email_queue_api.php:170 email_queue_get() array ( 0 => 'SELECT * FROM mantis_email_table WHERE email_id=\'2\'', 1 => '0.0100',
Steps To Reproduce	The error is: When creating the account When resetting the password
Additional Information	2017-11-15 15:28 CLST MAIL email_api.php:1391 email_send() ERROR: Message could not be sent - SMTP Error: Could not authenticate. 2017-11-15 15:28 CLST DB email_queue_api.php:170 email_queue_get() array ( 0 => 'SELECT * FROM mantis_email_table WHERE email_id=\'2\'', 1 => '0.0100',
Tags	No tags attached.

atrol 2017-11-16 03:26 developer ~0058205	SMTP Error: Could not authenticate. Probably no MantisBT issue, but a wrong configuration of SMTP settings. eaguilera, This is not a bug or feature request for MantisBT (you are asking for help on how to configure your email settings). I am therefore resolving this issue as "no change required". Please use the forums to get support on customizing and using MantisBT (refer to http://www.mantisbt.org/support.php for links and further details).