View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0023682||mantisbt||public||2017-11-30 07:14||2017-12-17 05:59|
|Reporter||Rinu George||Assigned To||atrol|
|Status||resolved||Resolution||unable to reproduce|
|Target Version||Fixed in Version|
|Summary||0023682: Added few new statuses , but mails are not triggered, when issue is changed to any of the new statuses|
Added few new statuses , but mails are not triggered, when issue is changed to any of the new statuses.
Below is how the new statuses are defined. Mails are not triggered when we change to 50,70 or 80. Rest of the functionality is working as expected.
For email trigger, is there any specific change that I have to make?
|Tags||No tags attached.|
Did you enable
Yes. Email on Status change is enabled
Apologies. Product version is 2.1.0 not 2.1.3
I was not able to reproduce your problem with a fresh install of the latest stable MantisBT release (2.8.0 at the moment).
I recommend that you upgrade to the latest (download from ). If after doing so the problem persists, provide detailed step-by-step instructions to reproduce the issue; the following additional information may also be useful:
For defining the new status, I have defined them in below files. Have I missed out any?
This is not enough information to try to reproduce the issue.
No, but you changed some files that should not be changed
You should never change this file, any configuration should be done in config_inc.php
You should never change this file, any message related configuration should be done in custom_strings_inc
You provided hardly any of the informations requested at 0023682:0058278
Furthermore you should check your web server and PHP logs for errors and warnings.
|2017-11-30 07:14||Rinu George||New Issue|
|2017-11-30 07:42||atrol||Status||new => feedback|
|2017-11-30 07:42||atrol||Note Added: 0058275|
|2017-11-30 07:46||Rinu George||Note Added: 0058276|
|2017-11-30 07:46||Rinu George||Status||feedback => new|
|2017-11-30 07:47||Rinu George||Note Added: 0058277|
|2017-11-30 07:52||atrol||Product Version||2.1.3 => 2.1.0|
|2017-11-30 07:54||atrol||Status||new => feedback|
|2017-11-30 07:54||atrol||Note Added: 0058278|
|2017-11-30 08:21||atrol||View Status||private => public|
|2017-11-30 08:21||atrol||Note Added: 0058279|
|2017-12-05 06:45||Rinu George||Note Added: 0058317|
|2017-12-05 06:45||Rinu George||Status||feedback => new|
|2017-12-05 07:27||atrol||Status||new => feedback|
|2017-12-05 07:27||atrol||Note Added: 0058319|
|2017-12-05 07:28||atrol||Note Edited: 0058319||View Revisions|
|2017-12-17 05:59||atrol||Assigned To||=> atrol|
|2017-12-17 05:59||atrol||Status||feedback => resolved|
|2017-12-17 05:59||atrol||Resolution||open => unable to reproduce|