| Description | I always want to sent mail to reporters when status is changed to FEEDBACK.
So all reporters have preference Email on Feedback enabled.
But I do not want them to receive email on change of handlers ( happens a lot in our organization )
So all reporters have preference Email on Change of Handler disabled.
Second preference 'overwrites' first preference.
In core/email_api.php ( line 435 and line 654 ).
So my thoughts were to write a plugin and use event EVENT_NOTIFY_USER_INCLUDE to always include the reporter when status changed to FEEDBACK.
However the user include with plugin is DROPPED later by the preference Change of Handler.
So including a user with plugin is NOT always respected.
How to accomplish reporters always get mail for status FEEDBACK even when handler changes BUT preference for Change of Hanler being disabled? |
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| Additional Information | Log file:
Notice user 131.
Added because is reporter
Added by plugin UserMailFeedback
Dropped by preference email_on_assigned
15-12-2017 15:13 CET RECIPIENT email_api.php:264 email_collect_recipients() Issue = 0008465, add @U3 (explicitly specified)
15-12-2017 15:13 CET RECIPIENT email_api.php:274 email_collect_recipients() Issue = 0008465, add @U131 (reporter)
15-12-2017 15:13 CET RECIPIENT email_api.php:284 email_collect_recipients() Issue = 0008465, add @U100 (handler)
15-12-2017 15:13 CET RECIPIENT email_api.php:338 email_collect_recipients() Issue = 0008465, add @U3 (note author)
15-12-2017 15:13 CET RECIPIENT email_api.php:353 email_collect_recipients() Issue = 0008465, add @U2 (based on access level)
15-12-2017 15:13 CET RECIPIENT email_api.php:353 email_collect_recipients() Issue = 0008465, add @U3 (based on access level)
15-12-2017 15:13 CET RECIPIENT email_api.php:366 email_collect_recipients() Issue = 0008465, add @U131 (by UserMailFeedback plugin)
15-12-2017 15:13 CET RECIPIENT email_api.php:421 email_collect_recipients() Issue = 0008465, drop @U3 (own action)
15-12-2017 15:13 CET RECIPIENT email_api.php:435 email_collect_recipients() Issue = 0008465, drop @U131 (pref email_on_assigned off)
15-12-2017 15:13 CET RECIPIENT email_api.php:435 email_collect_recipients() Issue = 0008465, drop @U100 (pref email_on_assigned off) |
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