I tried to see if my experience is mentioned already, but I don't seem to find it and try my luck in this post:
We recevice the tickets by email, but we noticed that not every email makes it to a ticket in Mantis.
At first we could not point a vinger on the trigger, but we now noticed that it usual seems to occur when a customer uses the pipe character ("|") in their email-footer.
What do I need to do in order to replace the pipe character into a space or something or just remove that character.
Thank you in advance for your reply.