Issue confirmation Email- Not received

General discussion of Mantis.

Moderators: Developer, Contributor

Post Reply
Shemil
Posts: 2
Joined: 19 Apr 2017, 09:59

Issue confirmation Email- Not received

Post by Shemil »

While the issue is confirmed by the Manager. Reporter didn't receive Confirmed status mail. Even-though It is selected in Manage configurations-> Email notifications
Attachments
Issue.JPG
Issue.JPG (96.12 KiB) Viewed 3614 times
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Issue confirmation Email- Not received

Post by atrol »

You can enable email logging
http://www.mantisbt.org/docs/master/en- ... ig.logging
Add the following lines to file config_inc.php and adjust to your needs

Code: Select all

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:/var/log/mantis.log';
Are you aware that by enabling the marked checkboxes ANY reporter will get notifications whenever ANY issue status is changed to acknowledged, confirmed, assigned or resolved?
Please use Search before posting and read the Manual
Shemil
Posts: 2
Joined: 19 Apr 2017, 09:59

Re: Issue confirmation Email- Not received

Post by Shemil »

Thanks for your immediate response.We are using online service for mantis,there we don't have access to configuration files in PHP.
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Issue confirmation Email- Not received

Post by atrol »

I just noticed that you are using MantisHub.
Did you contact MantisHub support for this?
Please use Search before posting and read the Manual
Post Reply