integration into case management software

Get help from other users here.

Moderators: Developer, Contributor

Post Reply
blavoie
Posts: 1
Joined: 28 Jun 2017, 20:10

integration into case management software

Post by blavoie »

We are evaluating a Technical support case management application called ReadyDesk and it's capable of pushing case data to a given URL. Since the products we produce and support have software on them, I would like to have ReadyDesk push case data to Mantis when a support ticket it opened and the issue pertains to a software bug. At a minimum a case number and product ID is acceptable for entry into the Mantis system.

Is there a way of doing this with Mantis? I'm hoping someone in the forum has been successful in doing this and can point me in the right direction.
Post Reply