Dear all,
I am currently migrating a former remedy system into the Mantis system.
I am using an admin role and create/delete issues when not correctly imported into Mantis.
The problem is that:
- -sometimes- after issues deletion for instance, Mantis returns a white page (only the left side of he window is displyed but any action returns a white page,
- the logs are not really indicating a problem,
- after a period of time (few hours), the account becomes active again.
Can anybody please help, since I am blocked on my migration ?
Thanks a lot in advance !
MAntis 2.0 - White page after issue group deletion
Moderators: Developer, Contributor
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- Posts: 16
- Joined: 18 Apr 2016, 12:41
- Location: Paris, France
Re: MAntis 2.0 - White page after issue group deletion
Hard to say anything, just some hints.
You wrote Mantis 2.0, you should user latest 2.5.1
Maybe you should update your PHP version.
Run admin/check/index.php and check any errors or warnings you might get.
You wrote Mantis 2.0, you should user latest 2.5.1
Maybe you should update your PHP version.
Run admin/check/index.php and check any errors or warnings you might get.
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- Posts: 16
- Joined: 18 Apr 2016, 12:41
- Location: Paris, France
Re: MAntis 2.0 - White page after issue group deletion
Hi atrol,
We are planning the migration into 2.5.1 version asap.
Additional hints:
- there is no running "pending request" in the database,
- only the user who did raise the delete request is "blocked", other users can still manipulate via the Mantis tool,
- the "restore" of the user "rights" is done automatically by Mantis. Is there somewhere in the code such kind of profile restoration which is done after "a period of time" ?
Thanks a lot in advance !
We are planning the migration into 2.5.1 version asap.
Additional hints:
- there is no running "pending request" in the database,
- only the user who did raise the delete request is "blocked", other users can still manipulate via the Mantis tool,
- the "restore" of the user "rights" is done automatically by Mantis. Is there somewhere in the code such kind of profile restoration which is done after "a period of time" ?
Thanks a lot in advance !
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- Posts: 16
- Joined: 18 Apr 2016, 12:41
- Location: Paris, France
Re: MAntis 2.0 - White page after issue group deletion
I have found the following error in the error_log file. Does it give you any additional hine ?
Thaks a lot !
[Sun Jul 30 15:34:05.807490 2017] [:error] [pid 4748] [client 147.196.159.32:51109] PHP Catchable fatal error: Argument 1 passed to BugData::loadrow() must be of the type array, boolean given, called in /data/www/rts-support.eurocontrol.fr/htdocs/mantis/core/bug_api.php on line 1486 and defined in /data/www/rts-support.eurocontrol.fr/htdocs/mantis/core/bug_api.php on line 370, referer: http://rts-support.eurocontrol.fr/view_all_bug_page.php
Thaks a lot !
[Sun Jul 30 15:34:05.807490 2017] [:error] [pid 4748] [client 147.196.159.32:51109] PHP Catchable fatal error: Argument 1 passed to BugData::loadrow() must be of the type array, boolean given, called in /data/www/rts-support.eurocontrol.fr/htdocs/mantis/core/bug_api.php on line 1486 and defined in /data/www/rts-support.eurocontrol.fr/htdocs/mantis/core/bug_api.php on line 370, referer: http://rts-support.eurocontrol.fr/view_all_bug_page.php
Re: MAntis 2.0 - White page after issue group deletion
It does.mantisiator wrote:Does it give you any additional hine ?
But it does not make any sense to me to have a deeper look at it as long as you don't have updated to 2.5.1.
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- Posts: 16
- Joined: 18 Apr 2016, 12:41
- Location: Paris, France
Re: MAntis 2.0 - White page after issue group deletion
Hi atrol,
As said we are planning the migration asap, as soon as I have finished my migration. In fact, I have started when 2.0 was the latest version (I have added some internal implementation and plugins since then).
Having said that, I have found the problem.
In fact, a token of type 3 is added in the token table for my user when the user deletes an issue.I have to find out why this token is added, but as a workaround, removing the token in the mantis_token_table allows the user to manipulate via the application and not fall into a white page...
Thanks !
As said we are planning the migration asap, as soon as I have finished my migration. In fact, I have started when 2.0 was the latest version (I have added some internal implementation and plugins since then).
Having said that, I have found the problem.
In fact, a token of type 3 is added in the token table for my user when the user deletes an issue.I have to find out why this token is added, but as a workaround, removing the token in the mantis_token_table allows the user to manipulate via the application and not fall into a white page...
Thanks !