Question on email

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emdollete
Posts: 6
Joined: 25 Sep 2017, 08:40

Question on email

Post by emdollete »

Hello,

I am receiving error below from logs. But there are emails that I can still receive from mantis.

2017-09-25 09:04 CEST MAIL email_api.php:1385 email_send() ERROR: Message could not be sent - SMTP Error: Could not authenticate.
2017-09-25 09:04 CEST DB email_queue_api.php:170 email_queue_get() array (
0 => 'SELECT * FROM mantis_email_table WHERE email_id=\'468\'',
1 => '0.0009',
)
2017-09-25 09:04 CEST DB email_queue_api.php:185 email_queue_delete() array (
0 => 'DELETE FROM mantis_email_table WHERE email_id=\'467\'',
1 => '0.0108',
)
2017-09-25 09:04 CEST DB email_queue_api.php:170 email_queue_get() array (
0 => 'SELECT * FROM mantis_email_table WHERE email_id=\'468\'',


Below is my config_inc.php

# --- Email Configuration ---
$g_phpMailer_method = PHPMAILER_METHOD_SMTP; # or PHPMAILER_METHOD_SMTP, PHPMAILER_METHOD_SENDMAIL
$g_smtp_host = 'ssl://smtp.gmail.com'; # used with PHPMAILER_METHOD_SMTP
$g_smtp_port = 465;
$g_smtp_connection_mode = 'SSL';
$g_smtp_username = 'xxxxx@gmail.com'; # used with PHPMAILER_METHOD_SMTP
$g_smtp_password = 'xxxxx'; # used with PHPMAILER_METHOD_SMTP
$g_webmaster_email = 'xxx@xxx';
$g_from_email = 'noreply@example.com'; # the "From: " field in emails
$g_return_path_email = 'xxx@xxx'; # the return address for bounced mail
# $g_from_name = 'Mantis Bug Tracker';
# $g_email_receive_own = OFF;
# $g_email_send_using_cronjob = OFF;
$g_enable_email_notification = ON;

#Log
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT | LOG_FILTERING | LOG_AJAX | LOG_DATABASE | LOG_LDAP;
$g_log_destination = 'file:/data/apache2/htdocs/mantisbt/log/mantisbt.log';

# --- Attachments / File Uploads ---
# $g_allow_file_upload = ON;
# $g_file_upload_method = DATABASE; # or DISK
# $g_absolute_path_default_upload_folder = ''; # used with DISK, must contain trailing \ or /.
# $g_max_file_size = 5000000; # in bytes
# $g_preview_attachments_inline_max_size = 256 * 1024;
# $g_allowed_files = ''; # extensions comma separated, e.g. 'php,html,java,exe,pl'
# $g_disallowed_files = ''; # extensions comma separated


As mentioned above I am still receiving email from mantis, so I am thinking my configuration is correct. I have also double check username/password and this is correct. Email is sending in delay. What could be other reason why the email is not being sent right away?
The mantis_email_table is getting queued up and getting delay on mantis page responses.

Can you advise what I have may missed and where else i can look into?
emdollete
Posts: 6
Joined: 25 Sep 2017, 08:40

Re: Question on email

Post by emdollete »

Hello,

Can you please advise?
Are there any restrictions on the email body? If so, what are these?
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