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mantisbt:issue:7721

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mantisbt:issue:7721 [2015/09/13 02:55]
vboctor [Plugins & scripts related]
mantisbt:issue:7721 [2015/09/13 02:57] (current)
vboctor [Request Tracker]
Line 111: Line 111:
 TODO: Add other links towards another open source tool could be a good solution TODO: Add other links towards another open source tool could be a good solution
  
-==== Request Tracker ==== 
-RT (Request Tracker) is an enterprise-grade open source (GPLv2) ​ issue tracking system, usefull for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more. Perhaps Full ITIL Compliant ([[http://​search.cpan.org/​~ruz/​RT-Extension-SLA-0.03/​lib/​RT/​Extension/​SLA.pm|RT::​Extension::​SLA]],​ [[http://​search.cpan.org/​~zordrak/​RT-Authen-ExternalAuth-0.08/​lib/​RT/​Authen/​ExternalAuth.pm|RT::​Authen::​ExternalAuth]] ),  
  
-  * Site: [[http://​bestpractical.com/​rt/​|bestpractical.com]] 
  
-==== OTRS ==== 
-OTRS (Open-source Ticket Request System) is an open source (AGPLv3) software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management.(OTRS::​ITSM),​ 
  
-  * Site: [[http://​otrs.org/​|otrs.org]] 
- 
-==== GLPI ==== 
-GLPI, an initialism for Gestionnaire libre de parc informatique (Free Management of Computer Equipment), is a free trouble ticket system software that anyone can use to build up a database with an inventory for computer equipment (computers, software, printers, etc.). 
- 
-In v0.78, [[https://​forge.indepnet.net/​projects/​glpi/​wiki/​ImpactSeverityPriority|Ticket are managed by Impact / Severity / Priority]]. SLA will be introduce in v0.80 
-  * Site: [[http://​glpi-project.org/​|glpi-project.org]] 
  
 ==== External links ====  ==== External links ==== 
mantisbt/issue/7721.1442127339.txt.gz ยท Last modified: 2015/09/13 02:55 by vboctor