View Issue Details

IDProjectCategoryView StatusLast Update
0024443mantisbtadministrationpublic2018-06-06 00:39
Reporterpkmishra-hec Assigned Toatrol  
PriorityhighSeveritymajorReproducibilityalways
Status closedResolutionno change required 
Summary0024443: During updating bug status entered Notes in 'Add Note' section are not displaying
Description

Developer Login-> developer clicking "Change Status to" button to update the bug status of a bug and simultaneously entering Notes.
Bug Status are updating but the entered Notes are not displaying.

Note:- This issue I am getting only when I am trying to add note in the "Change Status to" pop up window.
If I am entering Notes in the "Add Notes" section (separate section which present above to Issue History) then notes are displaying.

So please provide the solution of the issue only for the add note in the "Change Status to" pop up window.
For Reference;-

I am using Mantis version- 2.11.1.
Attached a screenshot of the area where I am getting the issue

Thanks in advance

TagsNo tags attached.
Attached Files
Add Note issue.png (34,519 bytes)   
Add Note issue.png (34,519 bytes)   

Activities

atrol

atrol

2018-05-19 14:57

developer   ~0059862

pkmishra-hec,

I was not able to reproduce your problem using the given information.

You have to provide detailed step-by-step instructions to reproduce the issue; the following additional information may also be useful:

  • Exact version of PHP, Database, Web server, Browser and Operating System
  • Relevant customizations (e.g. changes in config_inc.php, etc)
  • Installed plugins or custom functions ?
  • Was the MantisBT source code modified in any way ?
pkmishra-hec

pkmishra-hec

2018-05-21 07:14

reporter   ~0059886

Hi Atrol,

Please find below steps that I have used.
Steps:-

  1. Login as reporter and created a new issue.
  2. Then login and developer and go to edit page of the issue
  3. Click on "Change Status to" button with changing status as "Confirm" and entered a note and click on "confirm issue" button
    Then status has been changed to confirm but the entered Note has not displayed under "Activities" section.

I have attached a video regarding to these steps for your reference.

In addition to this below are some more information I am providing

a. using PHP- 5.6.31, MySql-5.7.19, OS-window 10, All browsers (Chrome, Mozilla, Edge etc)
b. Attached the customization of config_inc.php file.
c. Extra pulgin added - 'Traceability'
d. MantisBT source code has not modified

Please review and let me know the solution.
Thanks

config_inc.txt (3,315 bytes)   
<?php
$g_hostname               = 'localhost';
$g_db_type                = 'mysqli';
$g_database_name          = 'demoapp';
$g_db_username            = 'root';
$g_db_password            = '';

$g_default_timezone       = 'Asia/Kolkata';

$g_crypto_master_salt     = 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx';
$g_manage_user_threshold = MANAGER;
$g_create_project_threshold = MANAGER;
$g_delete_project_threshold = MANAGER;
$g_delete_attachments_threshold = ADMINISTRATOR;
#$g_report_bug_threshold = ANALYST;
$g_update_bug_threshold = REPORTER;
$g_change_view_status_threshold = REPORTER;
$g_view_summary_threshold = REPORTER;
$g_bug_resolved_status_threshold =FEEDBACK;



# To Verify Logs

//$g_log_level = LOG_EMAIL ;
//$g_log_destination = 'file:C:\mantisbt.log';

$g_antispam_max_event_count = 0;


$g_bug_view_page_fields = array(
	'additional_info',
	'attachments',
	'category_id',
	'date_submitted',
	'description',
	'due_date',
	'eta',
	'fixed_in_version',
	'handler',
	'id',
	'last_updated',
	'os',
	'os_version',
	'platform',
	'priority',
	'product_build',
	'product_version',
	'project',
	'projection',
	'reporter',
	'reproducibility',
	'resolution',
	'severity',
	'status',
	'steps_to_reproduce',
	'summary',
	'tags',
	'target_version',
	'view_state',
);

$g_bug_update_page_fields = array(
	'additional_info',
	'category_id',
	'date_submitted',
	'description',
	'due_date',
	'eta',
	'fixed_in_version',
	'handler',
	'id',
	'last_updated',
	'os',
	'os_version',
	'platform',
	'priority',
	'product_build',
	'product_version',
	'project',
	'projection',
	'reporter',
	'reproducibility',
	'resolution',
	'severity',
	'status',
	'steps_to_reproduce',
	'summary',
	'target_version',
	'view_state',
);

$g_priority_enum_string = '20:low,30:medium,40:high,50:critical,60:immediate';
$g_severity_enum_string = '10:clarification,20:suggestion,30:cosmetic,50:minor,55:moderate,60:major,70:crash,80:block';
$g_resolution_enum_string = '10:open,20:fixed,21:not a bug,30:reopened,40:unable to reproduce,41:verified,50:not fixable,60:duplicate,70:no change required,71:need more info,80:deferred,90:Staging Pending,91:UAT Pending,92:Prod Pending,93:UAT Validation Pending,94:Prod Validation Pending';
$g_access_levels_enum_string = '10:viewer,15:analyst,25:reporter,40:updater,55:developer,70:manager,90:administrator';

# Customize work flow status
$g_status_enum_string = '10:new,16:reassigned,17:not fixed,18:reopen,20:feedback,30:acknowledged,40:confirmed,50:assigned,80:resolved,90:closed';
//$g_status_enum_string = '10:new,16:reassigned,20:feedback,30:acknowledged,40:confirmed,50:assigned,80:resolved,90:closed';
# Needed as you don't want the status "assigned"
$g_auto_set_status_to_assigned	= OFF;
	
# Customize status colors
$g_status_colors['new'] = '#F48FB1';
#$g_status_colors['Enhancement'] = '#18FFFF';
$g_status_colors['reassigned'] = '#B39DDB';
$g_status_colors['not fixed'] = '#F44336';
$g_status_colors['feedback'] = '#AB47BC';
$g_status_colors['acknowledged'] = '#EA80FC';
$g_status_colors['confirmed'] = '#81D4FA';
$g_status_colors['assigned'] = '#FFAB40';
$g_status_colors['resolved'] = '#C6FF00';
$g_status_colors['closed'] = '#64DD17';
$g_status_colors['reopen'] = '#FFFF00';
config_inc.txt (3,315 bytes)   
pkmishra-hec

pkmishra-hec

2018-05-21 07:30

reporter   ~0059887

Last edited: 2018-05-21 07:31

Video files are not allowing to attach

atrol

atrol

2018-05-21 11:37

developer   ~0059895

I am still not able to reproduce.

Are you able to reproduce the issue in a project where no custom fields are assigned?
Are you able to reproduce the issue on a clean install without any 3rd party plugin?

atrol

atrol

2018-05-31 11:42

developer   ~0059991

pkmishra-hec,

You did not provide further feedback; I am therefore resolving this issue as "no change required".

Feel free to reopen the issue at a later time and provide the requested information.