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IDProjectCategoryView StatusLast Update
0025596mantisbtemailpublic2019-03-23 14:33
Reporterrasheeda Assigned Todregad  
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionno change required 
Product Version2.18.0 
Summary0025596: smtp email delivery failed - for external email ids
Description
  1. The smtp email sender is configured as below:
    #$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
    #$g_smtp_host = 'mail.xxx.com';
    #$g_smtp_username = '';
    #$g_smtp_password = '';
    #$g_smtp_connection_mode = '';
    #$g_from_email = 'rasheeda@xxx.com'; # the "From: " field in emails
    #$g_smtp_port = 25;
    #$g_from_name = 'HelpDesk';

the above setting is able to delivery email within the domain, but external emails to hotmail, gmail is not getting delivered.

  1. Once error is sending email, all subsequent emails are also not sent.

smtp.gamil.com setting is able send all the email internal/external.

Thanks for your support.

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dregad

dregad

2019-03-13 07:32

developer   ~0061668

Last edited: 2019-03-13 07:32

You can try to set $g_log_level = LOG_EMAIL_VERBOSE to get additional details about MantisBT interactions with the SMTP server.

That being said, considering that

the above setting is able to delivery email within the domain

it most likely not a bug with MantisBT, but an issue with your SMTP server's configuration.