View Issue Details

IDProjectCategoryView StatusLast Update
0031002mantisbtbugtrackerpublic2022-09-21 13:28
Reporterluisa arteaga Assigned To 
PriorityhighSeveritymajorReproducibilityhave not tried
Status newResolutionreopened 
Product Version2.25.5 
Summary0031002: Falla de correo electrónico
Description

Buen día
me podrían ayudar diciéndome la razón por la cual Mantis no podría enviar correos
gracias

TagsNo tags attached.

Activities

atrol

atrol

2022-09-15 08:23

developer   ~0066995

luisa arteaga,

This is not a bug or feature request for MantisBT (you are asking for help on how to deal with problems when sending emails / your email configuration ). I am therefore resolving this issue as "no change required".

Please use the forums to get support on customizing and using MantisBT (refer to http://www.mantisbt.org/support.php for links and further details).
I recommend to write in English, as there will be hardly anyone who is able to support in Spanish.

luisa arteaga

luisa arteaga

2022-09-15 16:18

reporter   ~0066997

Last edited: 2022-09-15 16:21

Good afternoon, it is an error because we have already configured everything as it should be and even so it does not send emails to reset passwords, the configuration was made again on another computer from 0 and it does not send emails either despite the fact that the instructions in the manual are followed , we need an advisory for this topic so we have to make some payment we stay tuned

luisa arteaga

luisa arteaga

2022-09-15 16:19

reporter   ~0066998

Last edited: 2022-09-15 16:20

we need advisory so we have to make some payment

luisa arteaga

luisa arteaga

2022-09-15 16:20

reporter   ~0066999

Last edited: 2022-09-15 16:20

we need advisory even if we have to make some payment

luisa arteaga

luisa arteaga

2022-09-19 09:27

reporter   ~0067003

Good afternoon, it is an error because we have already configured everything as it should be and even so it does not send emails to reset passwords, the configuration was made again on another computer from 0 and it does not send emails either despite the fact that the instructions in the manual are followed , we need advisory even if we have to make some payment

atrol

atrol

2022-09-19 11:40

developer   ~0067004

First run run <yourMantisURL>/admin/check/index.php and fix all errors / warnings you might get.
After that run <yourMantisURL>/admin/email_queue.php and try sending email via this page
Read also https://www.mantisbt.org/forums/viewtopic.php?t=15398 for troubleshooting

we have already configured everything as it should

Hard to say anything without knowing any details, the additional information listed below may also be useful:

  • Exact version of PHP, Database, Web server, Browser and Operating System
  • Relevant customizations (e.g. changes in config_inc.php, etc)
  • Installed plugins or custom functions ?
  • Was the MantisBT source code modified in any way ?