View Issue Details

IDProjectCategoryView StatusLast Update
0031826mantisbtapi soappublic2023-01-25 14:06
Reporterkinjal.parmar Assigned Toatrol  
PriorityhighSeveritymajorReproducibilityalways
Status resolvedResolutionno change required 
Product Version2.2.1 
Summary0031826: Timeout error
Description
  • get timeout error while adding notes
  • its lots of time while resolving the issue id
TagsNo tags attached.

Activities

atrol

atrol

2022-12-13 18:15

developer   ~0067212

Be aware that 2.2.1 is pretty outdated.
You should update to latest stable version (2.25.5 at the moment).
Maybe the update fixes the issue.
If not:
Do you get the issue just when adding notes?
Does it happen just when using the SOAP API or also when adding notes via UI?
Do you still get the timeout error when deactivating email notifications?

kinjal.parmar

kinjal.parmar

2022-12-27 00:34

reporter   ~0067242

Last edited: 2022-12-27 00:51

Do you get the issue just when adding notes? --------- yes

Does it happen just when using the SOAP API or also when adding notes via UI? ------ it happen with soap api

when adding notes via ui it takes lots of time.

After deactivating email notifications still get error.

atrol

atrol

2022-12-27 01:38

developer   ~0067243

Did you change any original source code of MantisBT?
Are there any plugins or custom functions installed?
Are there any errors or warnings in your web server, PHP or database logs?
Did you try upgrading to 2.25.5?

atrol

atrol

2023-01-25 14:06

developer   ~0067322

kinjal.parmar,

You did not provide more feedback; I am therefore resolving this issue as "no change required".

Feel free to reopen the issue at a later time and provide the requested information.