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IDProjectCategoryView StatusLast Update
0032535mantisbtemailpublic2023-05-25 15:03
Reporterbusch Assigned Toatrol  
Status closedResolutionno change required 
Product Version2.25.5 
Summary0032535: Handling-Person does not get an mail

We try to adopt the rules when mails are send.
One use-case is, that only the person who is newly assigned will get an mail about this assignment.
So f.e.: I make e new ticket and assign it to Mary. So for now, Mary won't get a Mail with this. The same problem comes when I change the Assingment, no mail will be send out. And, what I found out too, the I, as the handling-person wont't ge any mail. In sum the Mail does only work for the reported person.
furthermore you should know, that my profile is working fine. When I am the reporting person, I recieve mails from Mantis.
Can you help me please.

TagsNo tags attached.
Attached Files
mailbenachrichtigungen.JPG (119,165 bytes)   
mailbenachrichtigungen.JPG (119,165 bytes)   




2023-05-16 16:28

developer   ~0067752

Enable logging, especially LOG_EMAIL_RECIPIENT to find out which rule drops a recipient

To receive mails of our own actions, set $g_email_receive_own = ON;


This is not a bug or feature request for MantisBT (you are asking for help on how to configure the system). I am therefore resolving this issue as "no change required".

Please use the forums to get support on customizing and using MantisBT (refer to for links and further details).