0035775: Email notifications aren’t sent when issues are assigned, causing missed updates for users.

ID	Project	Category	View Status	Date Submitted	Last Update
0035775	mantisbt	email	public	2025-04-13 03:31	2025-04-13 04:33

Reporter	Garima_00	Assigned To	dregad
Priority	normal	Severity	minor	Reproducibility	sometimes
Status	resolved	Resolution	unable to reproduce

Summary	0035775: Email notifications aren’t sent when issues are assigned, causing missed updates for users.
Description	Email notifications are not being sent to users when issues are assigned to them, despite having email notifications enabled in their preferences.
Steps To Reproduce	Create a new issue and assign it to another user. Ensure the user has email notifications enabled in their preferences. Check the recipient's inbox and spam folder.
Additional Information	Expected Result: Assigned user should receive an email notification. Actual Result: No email is received. Logs show no attempt or failure in sending.
Tags	No tags attached.

Garima_00 2025-04-13 03:39 reporter ~0070122	Check SMTP configuration in config_inc.php, especially the phpMailer_method and smtp_host. Also verify email_on_assigned is set to ON in notification settings.

dregad 2025-04-13 04:33 developer ~0070126	Notifications are being sent without any issues. Problem is likely due to incorrect local configuration. Check the email queue.