I have two different group of people using their own mantis instance. Both of them are using their workflow. The hotline group is picking up and registering on mantisOne the call. During the analisys the operator decide to pass the ticket to support (is a mantisOne user) with a associated mailbox that is correspond to the account setting in mantisTwo for a project. When a ticket is assigned to support a mantis standard notification is sent to the mailbox that is read buy the bug_mail_report.php of maintisTwo but the new ticket on mantisTwo is not created.
I believe that the reason is because the mail is interpreted as a update (info contained in the summary e.g [project 0000012]) to a existing bug in the mantisTwo.

The question is if there is any possibility to support this functionality customizing the email notification.