$g_severity_multipliers = array ( FEATURE => 1,
TRIVIAL => 2,
TEXT => 3,
TWEAK => 2,
MINOR => 5,
MAJOR => 8,
CRASH => 8,
BLOCK => 10 );
The keys of the array are severity constants from constant_inc.php or from custom_constants_inc.php if you have custom severities defined. The values are integers, typically in the range of 0 to 10. If you would like for a severity to not count towards effectiveness, set the value to 0 for that severity.
$g_resolution_multipliers = array( UNABLE_TO_DUPLICATE => 2,
NOT_FIXABLE => 1,
DUPLICATE => 3,
NOT_A_BUG => 5,
SUSPENDED => 1,
WONT_FIX => 1 );
The keys of the array are resolution constants from constant_inc.php or from custom_constants_inc.php if you have custom resolutions defined. Resolutions not included here will be assumed to have a multiplier value of 0. The values are integers, typically in the range of 0 to 10. If you would like for a resolution to not count towards effectiveness, set the value to 0 for that resolution or remove it from the array completely. Note that these resolution multipliers are stacked on top of the severity multipliers. Therefore by default, a user reporting many duplicate bugs at severity level BLOCK will be far worse off than a user reporting many duplicate bugs at severity level FEATURE.