Mantis Bug Tracker - Forums

Hi everyone,

to give an update, I upgraded my system to 1.2.15 from 1.2.5 this morning, and the issue appears to have been resolved. The page response time even with email notifications turned on are back to expected levels. I'm still not exactly sure why email notifications was the culprit, but I ...

Disabling email notifications results in the response time being much faster. I don't understand why disabling the email notifications resolves the issue? We cannot leave the notifications disabled, as the notifications are critical for communication between our office as well as our external vendors.

Unfortunately, even after clearing the entries from the mantis_email_table, the performance when updating a ticket or creating a new one is still very slow. Below is the SQL tracing output after creating a new ticket. I received the notification on the creation of this ticket as well.


Mantis Bug ...

There are 81 rows in the mantis_email_table table. Should these entries be cleared out?

Hello,

My users of the Mantis bugtracker system are reporting slowness when reporting an issue or updating an issue. I created a test ticket and have been able to reproduce the issue. This issue appears to be with the entire system rather than one or two specific projects. Could anyone provide some ...

Hello,

I am working on a project where I P2Ved my server which is housing my Mantis application. I have been doing some testing and when I go to create a new ticket or update a ticket, I'm getting the following error:

APPLICATION ERROR #401
Database query failed. Error received from database was ...

Hi everyone,

I did a little additional research on this issue and found out this was actually a mySQL issue, rather than a bugbase issue. The issue was caused by the max_allowed_packet global variable in mysql that was only set to 1MB. I changed it to 16MB and was able to upload successfully ...

Hello,

I seem to be having an issue where I am receiving an "application error 401" when I attempt to upload any file type larger than approximately 800KB. I have been able to upload files successfully of smaller sizes, but once I try to upload a larger file, the system proceeds as if it will ...

Hello there,

I am currently on Bugbase version 1.1.1, and I have created a new custom field called "Vendor Reference #". Is there a way to add this field into the CSV Export report? I have found the line of code that would be modified:

$g_csv_columns = array ( 'id', 'project_id', 'reporter_id ...

Hello,

I am using Mantis version 1.1.1 with MySQL, and when I go to upload a file about 1.5 MB in size, I am getting an application error 401 message. The files that I have tried to upload are a .BMP file and a .WMA file. Both of them are comparable in size, but both throw this error. Do you know ...

Is there a way to make a configuration change so that when a user is assigned a ticket, they will receive an email?

Thanks in advance,
Sheel

Thanks vzw614.

Here is what I put into the config_inc.php (commented out right now). The minimum access level I want to get emails on everything is a "reporter" and the maximum I want to receive is "administrator". Let me know if this is "coded" correctly for what I want to have...

# $g_notify ...

Hello,

I am trying to configure Mantis to send emails to the reporter and the user the ticket was assigned to. I want it to send a message whenever the status changes, regardless of the status. Currently, it only sends an email out when the ticket status is new, resolved or closed. I would like it ...

Hello,

I have the option enabled to notify the user whenever changes are made to their bug ticket, even if they make the changes themselves. Is there a way to not send any emails on a user by user basis when changes are made to their bug ticket?

Thanks,
Sheel

Hello all,

After trying damn near everything on trying to get this software functional on an IIS server with a remote SQL server, I finally gave up on it, and installed the software with MySQL on another server. This installation was very quick and very painless. One thing I found out was in my ...