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by ccarpinteri
19 Mar 2009, 19:02
Forum: General Discussion
Topic: Force note when re-assigning resource
Replies: 1
Views: 2175

Force note when re-assigning resource

Hi all,
So I find it annoying when resources re-assign another resource but do not enter a note as to why its reassigned, what they should look at/for, etc. I was wondering if there was a way to force the user that is reassigning a ticket to another resource to include a note also.