Search found 28 matches

by shanthini
Mar 12, 2020 6:21 am
Forum: General Discussion
Topic: Mails not sending
Replies: 1
Views: 710

Mails not sending

Hi Mails not sending in the mantis. Please find below configuration settings in the config_inc.php # --- Email Configuration --- $g_phpMailer_method = PHPMAILER_METHOD_SMTP; $g_use_phpMailer = ON; $g_smtp_host = 'xxx.domain.com'; $g_smtp_username = 'username'; $g_smtp_password = 'password'; $g_webma...
by shanthini
Jan 20, 2020 2:09 am
Forum: Help
Topic: To change the custom field type
Replies: 5
Views: 1505

Re: To change the custom field type

Hai,

Thanks for reply.

Our requirement is to change the existing custom field from string to text area as we have linked this to few of the existing projects. Please suggest is this possible
by shanthini
Jan 08, 2020 6:54 am
Forum: Help
Topic: To change the custom field type
Replies: 5
Views: 1505

To change the custom field type

Hai,

We have custom field with type 'string' (screenshot.png)

We need to change this type as 'textarea'.But if we change the type , data stored in custom field got deleted.

kindly suggest.
by shanthini
Sep 28, 2018 4:27 am
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Ok, will set the scheduler one hour once, monior the results and get back. Thanks
by shanthini
Sep 28, 2018 3:21 am
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

But if we set $g_enable_email_notification = OFF, there is no issues. The application is loading fine. So we expect that mail sending is causig delay
Thanks
by shanthini
Sep 27, 2018 11:39 pm
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Actually we would like to send mails as soon as the issue is posted to make the developer to check on that. So we have configured 5 minutes once. Is there a possibility to do the fix without making the scheduler to run like one hour once.

Thanks
by shanthini
Sep 26, 2018 11:13 pm
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

I tried this by below setting. Mails sending is working fine. But the performance issue still persists (loading slowly) $g_enable_email_notification = ON; $g_email_send_using_cronjob = ON; I tried this by below setting. Mails sending is not working. But do not have performance issue. $g_enable_email...
by shanthini
Sep 26, 2018 11:02 pm
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Hi,

Thanks for your support

We have configured the script available in 'send_emails.php' inside 'scripts' folder using scheduler. Please suggest whether I need to set both

$g_enable_email_notification = ON;
$g_email_send_using_cronjob = ON;

We are using windows task scheduer for this
by shanthini
Sep 26, 2018 5:46 am
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Dear Atrol,

When we included this line '$g_enable_email_notification = OFF;' we do not face the performance related issue and this is working fine. Actually we need to send mail notifications also. Could you please suggest on this.

Thanks
by shanthini
Sep 20, 2018 4:52 am
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Hi

When did it start to be slow?
-- Not sure exatctly, we are facing slowness from last week.

About 'newrecords' table
-- We are not using that table. I will delete that. By mistake this may be created

Thanks
by shanthini
Sep 20, 2018 2:42 am
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Attached the DB stats herewith
by shanthini
Sep 20, 2018 2:38 am
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Please find answers. I have attached the DB stats herewith. Thanks How long does it take to view a single issue? We are not facing issues while viewing When did it start to be slow? Takes more than a minute (Select two issues and closed in one shot) 6.55.17 AM– Close button hit 6.56.33 AM- Completed...
by shanthini
Sep 20, 2018 2:03 am
Forum: Help
Topic: Mantis is really slow
Replies: 4
Views: 4756

Re: Mantis is really slow

I am herewith attaching the DB statiscs for your reference
by shanthini
Sep 19, 2018 3:02 am
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Hi atrol After increasing the RAM also we are facing the same issue. We are using Mantis in our local network for reporting bugs. The DB size is 4.7GB. Currently the DB has nearly 60000 issues and 140 project. Could you please suggest: Cane we disable the projects that are not in use to resolve this...
by shanthini
Sep 18, 2018 5:53 am
Forum: General Discussion
Topic: Mantis is slow
Replies: 20
Views: 8008

Re: Mantis is slow

Just now we noted that the RAM size is 512MB. Now we increased to 2GB. Hope it will work hereafter without issues.