Search found 584 matches

by SL-Gundam
Mar 13, 2020 3:46 pm
Forum: EmailReporting
Topic: Do not set ticket to NEW, when adding a note.
Replies: 1
Views: 177

Re: Do not set ticket to NEW, when adding a note.

EmailReporting will check whether an issue is resolved.
If it is, it will reopen it more or less the same way the reopen button would on the issue page
If it is not, it will only add notes

You can manipulate this behavior by modifying the resolved threshold (bug_resolved_status_threshold)
by SL-Gundam
Feb 26, 2020 11:51 am
Forum: EmailReporting
Topic: EmailReporting creating note instead of new ticket
Replies: 5
Views: 1128

Re: EmailReporting creating note instead of new ticket

Thats good news

If you have any further issues please let us know
by SL-Gundam
Feb 22, 2020 1:01 am
Forum: EmailReporting
Topic: EmailReporting creating note instead of new ticket
Replies: 5
Views: 1128

Re: EmailReporting creating note instead of new ticket

If you want me to find a solution you will need to add the requested raw_msg files

Otherwise if turning off "Use Message-ID in Mail header to identify notes" solved your issue then leave it turned off
by SL-Gundam
Feb 22, 2020 12:56 am
Forum: EmailReporting
Topic: Email Reporting error
Replies: 1
Views: 385

Re: Email Reporting error

It is advised to run the cron job like this. That would make sure it skips the webserver */5 * * * * /usr/local/bin/php /path/to/mantis/plugins/EmailReporting/scripts/bug_report_mail.php If you must run it through the webserver then disable this http://www.mantisbt.org/wiki/doku.php/mantisbt:plugins...
by SL-Gundam
Feb 16, 2020 7:55 pm
Forum: EmailReporting
Topic: i have an issue in configuring mailbox in Emailreporting plugin
Replies: 3
Views: 565

Re: i have an issue in configuring mailbox in Emailreporting plugin

Thats only interesting when trying to solve an issue with the way an email is processed.
EmailReporting will save a raw_msg file (which contains the email as received from the mail server) and parsed_msg file (which contains the parsed version of the email)
by SL-Gundam
Feb 14, 2020 1:48 pm
Forum: EmailReporting
Topic: i have an issue in configuring mailbox in Emailreporting plugin
Replies: 3
Views: 565

Re: i have an issue in configuring mailbox in Emailreporting plugin

I see a space at the end of the hostname
["hostname"]=>
string(18) "mail.maxnet-is.ae "
Just tested whether this is an issue... and yes it is.
So remove the space and everything should work
by SL-Gundam
Jan 14, 2020 12:12 pm
Forum: EmailReporting
Topic: EmailReporting creating note instead of new ticket
Replies: 5
Views: 1128

Re: EmailReporting creating note instead of new ticket

Please activate debug mode and attach two emails sent by the problematic source to this forum thread so that we can investigate the problem I suspect that the problematic source does not create proper unique message id's which results in EmailReporting adding subsequent notes You can test that by tu...
by SL-Gundam
Sep 20, 2019 4:00 pm
Forum: EmailReporting
Topic: How to limit bug creation from email based on user access
Replies: 14
Views: 3444

Re: How to limit bug creation from email based on user access

It was just an observation.
A user is not allowed access to a ticket but has seen the email exchange. If he is not allowed access to the ticket he should not have been in the email exchange in the first place

Good to hear it works for you
by SL-Gundam
Aug 30, 2019 12:33 pm
Forum: EmailReporting
Topic: Issue not created
Replies: 12
Views: 2798

Re: Issue not created

Good to hear you got it to work as desired.

If any code changes were required i would be interested to know them. On the other hand if you only needed to modify the configuration then that is even better
by SL-Gundam
Aug 09, 2019 2:36 pm
Forum: EmailReporting
Topic: Activity Added to old ticket each time script runs.
Replies: 1
Views: 971

Re: Activity Added to old ticket each time script runs.

For some reason the email is not marked properly or the script is running into an error before fully processing the email What version of MantisBT are you running? What version of EmailReporting are you running? Are you using IMAP or POP3? Try running bug_report_mail.php with the below code added to...
by SL-Gundam
Jul 20, 2019 3:33 pm
Forum: EmailReporting
Topic: How to limit bug creation from email based on user access
Replies: 14
Views: 3444

Re: How to limit bug creation from email based on user access

I would like to add that while EmailReporting before did not check permissions, MantisBT did So users adding notes through EmailReporting, could not get access to those issues, would not receive notifications etc. The problematic footprint was limited. You could actually say that a user even being i...
by SL-Gundam
Jul 20, 2019 3:16 pm
Forum: EmailReporting
Topic: How to limit bug creation from email based on user access
Replies: 14
Views: 3444

Re: How to limit bug creation from email based on user access

Alright i think this should work https://github.com/mantisbt-plugins/EmailReporting/commit/227125d461ee5e14a29c8a8064ebc863180b068d https://github.com/mantisbt-plugins/EmailReporting/commit/af729fde8b8dc62676ddccd7892c3eb94545f76f http://www.mantisbt.org/wiki/doku.php/mantisbt:plugins:emailreporting...
by SL-Gundam
Jul 19, 2019 2:11 pm
Forum: EmailReporting
Topic: How to limit bug creation from email based on user access
Replies: 14
Views: 3444

Re: How to limit bug creation from email based on user access

No but i planned to work on it this weekend. Should not be too much work so might be finished this weekend. Otherwise its gonna take a couple more weekends
by SL-Gundam
Jul 17, 2019 11:35 am
Forum: EmailReporting
Topic: How to limit bug creation from email based on user access
Replies: 14
Views: 3444

Re: How to limit bug creation from email based on user access

That last one is a good idea.

Of course delete email would respect "Delete processed email from the mailbox"