Mantis Bug Tracker - Forums

Assuming you're running the latest version of MantisBT and EmailReporting, just setup a another mailbox the same way you did the first one.
Notes do not matter on what emailaccount them come in. This only matters for new tickets.

Good to hear.
Thanks for reporting this issue.

I suggest keeping all the indexes intact for "Classify bug priorities". This is because different email programs will use different values for priority.

A change from 2022 caused this issue.
Should be fixed now.
https://github.com/mantisbt-plugins/Ema ... 55b0a45660

Sidenote. EmailReporting only checks the priority field, not the importance field.

I'm having the same issue.
Will debug it and get back to you.

I suggest checking the other plugins that are active.
But good to hear that it's likely not EmailReporting thats the cause.

If that changes please let us know here.

What value is in this configuration option: https://mantisbt.org/wiki/doku.php/mantisbt:plugins:emailreporting#mail_nodescription.

Please enable debug mode in EmailReporting.
Make sure that the directory is writable so that EmailReporting can save the email contents.

If the issue occurs, please ...

Please provide the regex and example so that we can add it to EmailReporting.

Yes a cronjob is necessary as can be read here: https://github.com/mantisbt-plugins/Ema ... NSTALL.txt

What version of MantisBT are you running?
What version of EmailReporting are you running?
What version of PHP are you running?

Not yet.
I've received the debug files but that work properly on my side.
Please send a direct message with your email address and we can try debug the problem.

I think they might have blocked links to or attachments of a certain types.
Add spaces as necessary to the link so that it will detect it as normal text.

It found it. So it should have worked for you too.

There are 2 options.
1. Debug the code yourself. In mail_api.php there are 2 functions that govern this functionality: identify_mantisbt_replies and parse_email_body.
2. Activate debug mode in EmailReporting. In the debug options make sure the ...

It works just fine for me

It looks for the "From:" line.
At the moment i couldn't tell you why it doesn't work for you

You could try adding the regex below to https://regex101.com/ with the text from the note. I'm curious if it matches anything

hmmm. Should have worked i believe.
Will have to investigate that. I will let you know if i find anything.

Every reply should be a separate email and every email is processed on its own.
Why that does not happen for you, i'm unsure.
Have you checked whether the replies are all properly received in the mailbox? If so we will need to enable debug mode and see how EmailReporting processes the emails.