Mantis Bug Tracker - Forums

Hello,
I am looking for some configuration guidance. We use Mantis primarily as a helpdesk ticket system. our "developers" and "administrators" are our IT members that pick up tickets submitted from "reporter" end users.
Generally/historically we want to stop user A from seeing user B's tickets (or ...

Hi SL-Gundam.

THANK YOU!!!!!!!!!!!!!!!!!!

It works as desired/expected with the change you provided.

Seriously, thank you for the quick responses and the quick fix.

-Joel

Hi SL-Gundam,
Thank you for replying!

We updated to the latest 0.11.0-DEV from github and tested again, but the results are the same. A user who has default_bugnote_view_status set to 50 to make their note private replied to a ticket and their note was public. We tried setting default_bugnote_view ...

Hello,
We have some users (developers) set in Mantis when they create a bugnote it is private by default. This works in the Mantis web interface.
If they send an email to create a bugnote in Mantis thru EmailReporting, the user is correctly identified by their email address & the note is created ...

atrol,
Thank you for the help. I'm going to try out the plugin listed by "simtel" in that bug ( https://github.com/wiz78/BetterStatusColors ). Perhaps it will be a good temporary solution while we get used to the new layout/design.

-Joel

Hi atrol,
yes I mean on the View Issues section, but maybe I am remembering incorrectly and they weren't strikethrough in that list(?).

As you know, the UI changes between 1.3 and 2.x are a lot different. Many of us keep our "Filters" view set to show closed issues, but have relied upon the row ...

Hello all,
We recently upgraded from 1.3.x to 2.16.0.
On the "View Issues" tab we used to see IDs with Strikethrough text on issues that had been closed. Is it possible to make this happen in 2.16.0 as well?

I looked at https://mantisbt.org/bugs/view.php?id=22492 and verified that the fix in css ...

I'm running Mantis 1.2.17 with Custom Reporter Select 1.03. I'm having trouble getting email to work in some situations and am a bit lost in whether this is a configuration error or a bug.

We use mantis primarily for help desk tracking. Sometimes end users call in or don't make their own tickets ...