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by ewean
01 Oct 2014, 09:16
Forum: EmailReporting
Topic: Replies to a Solved/Closed issue creates a new issue
Replies: 1
Views: 4442

Replies to a Solved/Closed issue creates a new issue

We have a problem when someone replies to a solved issue that EmailReporting then creates a new issue. It's usually happens when we solve an issue and the reporter replies to the solved e-mail with a "Thanks". Then a new issue is created which we find a bit annoying. Can something be done to prevent ...