Mantis Bug Tracker - Forums

Thanks for your help!

Our version is a bit older 1.2.18 - I would update it but it will need to be a bit of a project because of some modifications we made including a plugin to a survey system we created.

Looking at the email notifications page I see these options:

E-mail on Change of Handler
E-mail on Reopened
E ...

Ok so it seems I've tracked it down.

If a user views a ticket and adds a note the emails are sent as expected.

If a user edits a ticket, enters text in the note field and selects "Update Information" then an email won't go out despite a bug note being added.

Is this standard behavior? Is there a ...

Hi Atrol

Sorry but the way I worded it may have been confusing but the problem is still unsolved. The log I posted below:

2016-11-16 09:44 EST mail_recipient Issue = #13708, add Handler = @U142
2016-11-16 09:45 EST mail_recipient Issue = #13708, add Reporter = @U142
2016-11-16 09:45 EST mail ...

I am having a strange problem with email notifications for new bug notes. I assume there is a setting somewhere starring me in the face that I just can't see for some reason so if someone could help me out I would really appreciate it.

My specific problem seems to be related to one user who is an ...

Is there a way to send emails for updates on related issues? Given the example below

Issue 123 is opened and assigned to user 1
Issue 789 is opened and assigned to user 2 and is set to related/child of issue 123

When user 2 updates/closes issue 789 is it possible for user 1 to get an email ...

Great to see you fixed it.

There are a lot of ways and tools with lot of options to copy files from A to B.
The MantisBT documentation is hardly the right place to document 3rd party tools that might be used by MantisBT users.

What I mean is it would be good idea to document that FTP mode must ...

Ok so I was able to fix my problem. Luckily enough I had forgot I had archived a copy within FTP prior to updating. I was able to merge my archive attachments with the current attachment folder (to account for any new uploads) and everything seems to work. If I hadn't done that I am still not ...

Another update:

I was able to reproduce the issue using an an old install on a staging site. Here were my steps:

1 - Download the attachments folder to my C drive
2 - Rename the attachments folder on the server to attachments2
3 - Upload the attachments folder from my C drive back to the server
4 ...

Trying to find more info about this I came accross this post which you also updated:

https://www.mantisbt.org/forums/viewtopic.php?f=2&t=12314&start=0

There was no resolution to it but the last post was you asking him if he put FTP in binary mode. I also did a similar thing by downloading and ...

Ok so I tried to recreate my original version 1.2.1 using the original set of php files and my database backup and I still have the same issue. The only thing I can think of is that by downloading the attachments directory locally and uploading it to back to the server somehow messed up the files. I ...

I had thought about the file size but it doesn't seem to be the case. I've hard both large and small files work and not work. It seems like 80-90% of the files won't work but I can't quite figure out why. I'm in the process of restoring my old version on the side to validate there was no problem ...

Small update: Upon further investigation it doesn't appear to be all PDFs. For some reason some of them open fine but others won't. At first it seemed to be certain users who had the problem but then I found a ticket with 2 PDFs uploaded by the same person and one would error while the other would ...

Hi

I recently updated from version 1.2.1 to 1.2.18 using mysql and everything seems to be ok except for PDF attachments that were previously uploaded (saved to disk). When I try and download and open one I get the message "There was an error opening this document. The file is damaged and could not ...