Search found 2 matches
- 13 Aug 2015, 20:40
- Forum: EmailReporting
- Topic: Forwarded emails make duplicated tickets
- Replies: 3
- Views: 6188
Re: Forwarded emails make duplicated tickets
Yes, I use that plugin. Thank you.
- 13 Aug 2015, 20:29
- Forum: EmailReporting
- Topic: Forwarded emails make duplicated tickets
- Replies: 3
- Views: 6188
Forwarded emails make duplicated tickets
Please, help me, I have a emberassing problem when tickets are created via email reports. If the email is forwarded to someone when being sent, Mantis creates two tickets based on the email. The furter messages in the topic (sent by 'reply all') get recorded to the first created ticket as a comment ...