Search found 2 matches

by tothzsofia
13 Aug 2015, 20:40
Forum: EmailReporting
Topic: Forwarded emails make duplicated tickets
Replies: 3
Views: 6188

Re: Forwarded emails make duplicated tickets

Yes, I use that plugin. Thank you.
by tothzsofia
13 Aug 2015, 20:29
Forum: EmailReporting
Topic: Forwarded emails make duplicated tickets
Replies: 3
Views: 6188

Forwarded emails make duplicated tickets

Please, help me, I have a emberassing problem when tickets are created via email reports. If the email is forwarded to someone when being sent, Mantis creates two tickets based on the email. The furter messages in the topic (sent by 'reply all') get recorded to the first created ticket as a comment ...