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by kedorom
29 Aug 2016, 14:07
Forum: General Discussion
Topic: auto assign issues in round robin fashion
Replies: 5
Views: 11202

Re: auto assign issues in round robin fashion

Hi, this is possible. You should create a trigger in the database:

Example:
You have a support group with the users:
user_id User Name
1 Michael
2 Roger
3 Tatiana

This trigger will auto-assing a issue to the first user (1 - Michael), the next issue to the second user (2 - Roger), the next issue ...