Hi, this is possible. You should create a trigger in the database:
Example:
You have a support group with the users:
user_id User Name
1 Michael
2 Roger
3 Tatiana
This trigger will auto-assing a issue to the first user (1 - Michael), the next issue to the second user (2 - Roger), the next issue ...
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- 29 Aug 2016, 14:07
- Forum: General Discussion
- Topic: auto assign issues in round robin fashion
- Replies: 5
- Views: 11202