Search found 98 matches

by mushu
Jun 14, 2018 4:09 pm
Forum: Help
Topic: Error #26 in Mantis 2.15.0
Replies: 7
Views: 151

Re: Error #26 in Mantis 2.15.0

@atrol I'm just wondering what part of my original screenshot "stack trace" told you which file and line needed to be patched? I don't have much PHP coding knowledge, so I'm hoping you can share some wisdom with me so i can be more self-sufficient for future crashes.
by mushu
Jun 14, 2018 10:10 am
Forum: Help
Topic: CSS problem in IE 11 using vers 2.15.0
Replies: 11
Views: 165

Re: CSS problem in IE 11 using vers 2.15.0

Okay. I haven't been able to reproduce it on my machine either, but I will have him run system file checker and make sure he's fully patched...otherwise he will have to use Chrome and be done with it. Microsoft makes cr@ppy browsers anyway.
by mushu
Jun 12, 2018 11:56 am
Forum: Help
Topic: Error #26 in Mantis 2.15.0
Replies: 7
Views: 151

Re: Error #26 in Mantis 2.15.0

I doubt it because that was in our Production environment and the html_api.php patch has been done to that already.
by mushu
Jun 12, 2018 10:36 am
Forum: Help
Topic: CSS problem in IE 11 using vers 2.15.0
Replies: 11
Views: 165

Re: CSS problem in IE 11 using vers 2.15.0

He only gets the visual error when he uses the interactive screen for entering a new ticket. Can you try using IE 11 to enter a new ticket in a smaller window on your side please? My forum login doesn't work for him to enter a test bug on your site apparently.
by mushu
Jun 12, 2018 10:27 am
Forum: Help
Topic: Error #26 in Mantis 2.15.0
Replies: 7
Views: 151

Re: Error #26 in Mantis 2.15.0

Ahhhh yes. I remember now. I made that patch and missed the file being edited when I upgraded our DEV instance. Thanks for the reminder, yes that fixes the error, but I agree that the ADlogin module might be the issue. Thanks!
by mushu
Jun 11, 2018 5:11 pm
Forum: Help
Topic: Error #26 in Mantis 2.15.0
Replies: 7
Views: 151

Error #26 in Mantis 2.15.0

Site Information MantisBT Version 2.15.0 Schema Version 209 PHP Version 5.6.31 Database Driver mysqli Database Version, Description 5.7.13, 5.7.13-log Site Path C:\MantisBT2150\ Core Path C:\MantisBT2150\core\ Plugin Path C:\MantisBT2150\plugins\ . mantis-bug1 (Medium).jpg . User is "Developer" usin...
by mushu
Jun 11, 2018 5:03 pm
Forum: Help
Topic: CSS problem in IE 11 using vers 2.15.0
Replies: 11
Views: 165

Re: CSS problem in IE 11 using vers 2.15.0

No, the first SS was from a Reporter using IE 11 browser, the second one was an Administrator using Chrome. Both people accessing the same server & instance of Mantis 2.15.0 however. It's possible that IE 11 user had some weird settings on their machine or in their browser...when they moved to Chrom...
by mushu
Jun 11, 2018 3:07 pm
Forum: Help
Topic: CSS problem in IE 11 using vers 2.15.0
Replies: 11
Views: 165

Re: CSS problem in IE 11 using vers 2.15.0

Also:
.
mantis-css2.jpg
mantis-css2.jpg (200.19 KiB) Viewed 159 times
by mushu
Jun 11, 2018 3:03 pm
Forum: Help
Topic: CSS problem in IE 11 using vers 2.15.0
Replies: 11
Views: 165

Re: CSS problem in IE 11 using vers 2.15.0

I have neither of those variables defined in my config file in the config directory, so whatever their default values are is what they are. In the DEV site I don't have any custom CSS either. :-(
.
mantis-css1.jpg
mantis-css1.jpg (73.63 KiB) Viewed 159 times
by mushu
Jun 11, 2018 2:04 pm
Forum: Help
Topic: CSS problem in IE 11 using vers 2.15.0
Replies: 11
Views: 165

CSS problem in IE 11 using vers 2.15.0

MantisBT 2.15.0 We're testing it on DEV prior to moving into Production. One of the testers was using Internet Exploder 11 and was not in full-screen mode, and noticed what appears to be bad CSS (or Javascript) when moving the bottom of the window up & down (decrease & increase browser window size)....
by mushu
Jun 11, 2018 12:49 pm
Forum: Help
Topic: data type mismatch error
Replies: 4
Views: 137

Re: data type mismatch error

Ugh. That means we were unable to duplicate the original problem, and it likely is still an issue. Guessing some kind of typical race condition in the code caused by not atomically verifying that the ticket to be processed is in the same state as when it was read into memory. So maybe don't resolve ...
by mushu
Jun 11, 2018 11:59 am
Forum: Help
Topic: data type mismatch error
Replies: 4
Views: 137

Re: data type mismatch error

(MOSTLY) RESOLVED IN LATEST VERSION 2.15.0 The latest version has changed the error message to actually include useful information (to wit: this issue has been modified by another user....) Compare this current error message to previous screenshot in original post. screenshot-agrapoly01-8888-2018.06...
by mushu
Jun 01, 2018 12:30 pm
Forum: Customizations
Topic: Feature suggestion
Replies: 1
Views: 159

Feature suggestion

Have a screen in mantis that allows you to edit a response email template that gets sent to the customer when the ticket is closed. It could have variables you use as placeholders for certain data in the ticket system. It would have a link for the customer to click on to "comment on the service you ...
by mushu
Jun 01, 2018 12:23 pm
Forum: Help
Topic: Login with API Key in parameter
Replies: 4
Views: 394

Re: Login with API Key in parameter

We use the LDAP plugin, and I know you don't have LDAP available, but you might want to grab it and look at the code. It is pretty simple to understand how it works, and you might be able to refactor the code for your purpose. You will need to edit the code and increase the "mantis core" version num...
by mushu
Jun 01, 2018 12:19 pm
Forum: Help
Topic: data type mismatch error
Replies: 4
Views: 137

Re: data type mismatch error

No thoughts from anyone? Wondering if there were any code changes since then that would prevent this kind of error in the current version?