Search found 5 matches

by covfefe
25 Sep 2017, 15:37
Forum: Help
Topic: Feedback Issue returning to previous status after note
Replies: 1
Views: 2151

Feedback Issue returning to previous status after note

Hello! :D I was curious if Mantis ever had the functionality that when an Issue is set on "Feedback" status and someone (or the reporter) posts a note afterwards, the issue automatically return to the status it had before it was set on "Feedback" status. If this functionality exi...
by covfefe
07 Sep 2017, 15:29
Forum: Customizations
Topic: How can I prevent that a ticket can be resolved as 'open'?
Replies: 1
Views: 4782

How can I prevent that a ticket can be resolved as 'open'?

Hello folks! :D I have a problem concerning status options and resolutions. In my system, there are the status option resolved and closed (I think both are dafault in Mantis). What annoys me is that a ticket can be set either to be resolved or closed with the 'Open' resolution. :cry: I want to force...
by covfefe
30 Jun 2017, 20:14
Forum: Help
Topic: SOAP API: Cannot replace a deleted user in a ticket
Replies: 1
Views: 2284

Re: SOAP API: Cannot replace a deleted user in a ticket

SORRY FOLKS! IT WAS A FALSE ALARM! In the case below, the assigne was the problematic field and not the reporter. After replacing the assignee instead of the reporter, it worked well! :D Thanks to the forum hwoever I found the solution because writing about the issue makes you thinking about it more...
by covfefe
30 Jun 2017, 18:19
Forum: General Discussion
Topic: How can I see pending posts of my account?
Replies: 1
Views: 2624

How can I see pending posts of my account?

Hello! :D I have posted a thread to the Help board and the forum engine told me, that an admin has to accept the thread first before it is visible to others. It is not accepted yet by an admin but wanted to see at least this pending post for myself. Is there any option to do this? :?: Best regards :...
by covfefe
30 Jun 2017, 17:07
Forum: Help
Topic: SOAP API: Cannot replace a deleted user in a ticket
Replies: 1
Views: 2284

SOAP API: Cannot replace a deleted user in a ticket

Greetings alltogether! :D I have several tickets in which a user who was already deleted is either reporter or assignee. This is a big problem if you want to process tickets like I do with the Java via the Mantis SOAP API. I have no write access to the database behind our Mantis system. My Mantis ve...