Search found 5 matches
- 25 Sep 2017, 15:37
- Forum: Help
- Topic: Feedback Issue returning to previous status after note
- Replies: 1
- Views: 2151
Feedback Issue returning to previous status after note
Hello! :D I was curious if Mantis ever had the functionality that when an Issue is set on "Feedback" status and someone (or the reporter) posts a note afterwards, the issue automatically return to the status it had before it was set on "Feedback" status. If this functionality exi...
- 07 Sep 2017, 15:29
- Forum: Customizations
- Topic: How can I prevent that a ticket can be resolved as 'open'?
- Replies: 1
- Views: 4782
How can I prevent that a ticket can be resolved as 'open'?
Hello folks! :D I have a problem concerning status options and resolutions. In my system, there are the status option resolved and closed (I think both are dafault in Mantis). What annoys me is that a ticket can be set either to be resolved or closed with the 'Open' resolution. :cry: I want to force...
- 30 Jun 2017, 20:14
- Forum: Help
- Topic: SOAP API: Cannot replace a deleted user in a ticket
- Replies: 1
- Views: 2284
Re: SOAP API: Cannot replace a deleted user in a ticket
SORRY FOLKS! IT WAS A FALSE ALARM! In the case below, the assigne was the problematic field and not the reporter. After replacing the assignee instead of the reporter, it worked well! :D Thanks to the forum hwoever I found the solution because writing about the issue makes you thinking about it more...
- 30 Jun 2017, 18:19
- Forum: General Discussion
- Topic: How can I see pending posts of my account?
- Replies: 1
- Views: 2624
How can I see pending posts of my account?
Hello! :D I have posted a thread to the Help board and the forum engine told me, that an admin has to accept the thread first before it is visible to others. It is not accepted yet by an admin but wanted to see at least this pending post for myself. Is there any option to do this? :?: Best regards :...
- 30 Jun 2017, 17:07
- Forum: Help
- Topic: SOAP API: Cannot replace a deleted user in a ticket
- Replies: 1
- Views: 2284
SOAP API: Cannot replace a deleted user in a ticket
Greetings alltogether! :D I have several tickets in which a user who was already deleted is either reporter or assignee. This is a big problem if you want to process tickets like I do with the Java via the Mantis SOAP API. I have no write access to the database behind our Mantis system. My Mantis ve...