Search found 9 matches

by simonyeh
Mar 19, 2019 10:08 pm
Forum: EmailReporting
Topic: Warning message : ..scheduled job is not run with the same user account as the webserver
Replies: 3
Views: 192

Re: Warning message : ..scheduled job is not run with the same user account as the webserver

Hi Sir Base upon your advise , Is it no way to resolve it ? or how to resolve it so that the error message will disappear? I found that my Mantis can delete the attachment normally so far. Appreciate if any further advise. here is my crontab setting --------------------------------------------------...
by simonyeh
Mar 19, 2019 3:07 am
Forum: EmailReporting
Topic: Warning message : ..scheduled job is not run with the same user account as the webserver
Replies: 3
Views: 192

Warning message : ..scheduled job is not run with the same user account as the webserver

Hi, There What is the root cause to the following message which is shown on my "Manage Configuration Options"? Now I change my crontab user of EmailReporting from "root" to "apache" , but the message is the same . --------------------------------------------------------------------------------------...
by simonyeh
Mar 19, 2019 1:26 am
Forum: EmailReporting
Topic: APPLICATION ERROR #401: Database query failed. Error received from database was #1153
Replies: 4
Views: 246

Re: APPLICATION ERROR #401: Database query failed. Error received from database was #1153

Thanks , and I decide to use DISK to store my uploaded file . And it is no size limitation, right ?
by simonyeh
Mar 18, 2019 4:16 am
Forum: EmailReporting
Topic: APPLICATION ERROR #401: Database query failed. Error received from database was #1153
Replies: 4
Views: 246

APPLICATION ERROR #401: Database query failed. Error received from database was #1153

Hi Sirs The error message from Email Reporting log as following , Could any one give me any guidance to resolve this problem? APPLICATION ERROR #401: Database query failed. Error received from database was #1153: Got a packet bigger than 'max_allowed_packet' bytes for the query: INSERT INTO mantis_b...
by simonyeh
Feb 22, 2018 3:14 am
Forum: EmailReporting
Topic: How to merge multiple Mail into one mail as conversation ?
Replies: 7
Views: 1405

Re: How to merge multiple Mail into one mail as conversation ?

Hi Sir Firstly , i'm very appreciated your kindly help and useful information , it seems to be workable ! And I encounter another problem ... If searching Vendor's ID and it is not found in customer_string_table. That means it is a new BUG to Mantis. In order to have a correct logic , the next step ...
by simonyeh
Feb 21, 2018 1:44 am
Forum: EmailReporting
Topic: How to merge multiple Mail into one mail as conversation ?
Replies: 7
Views: 1405

Re: How to merge multiple Mail into one mail as conversation ?

Hi Sir According to your suggestion , My idea is to modify the code , my idea is : 1. Create a customized column field (it called ID2) in Mantis and using this column to store my vendor's ticket id found in mail subject https://drive.google.com/file/d/1s4c9J9VW9nWSAEnjpyW603KH0tOSWJMz/view?usp=shari...
by simonyeh
Feb 05, 2018 9:49 pm
Forum: EmailReporting
Topic: How to merge multiple Mail into one mail as conversation ?
Replies: 7
Views: 1405

Re: How to merge multiple Mail into one mail as conversation ?

Hi, Sir Yes , You are right , "CASE XXXX" is the ID number from my vendor's ticket system and he will reply the answer by sending a new mail with the same subject. I know it will become a new 'Message-ID' so that MailRporting will think it is a new ticket. Based on this situation, it seems to need t...
by simonyeh
Feb 05, 2018 2:30 am
Forum: EmailReporting
Topic: How to merge multiple Mail into one mail as conversation ?
Replies: 7
Views: 1405

How to merge multiple Mail into one mail as conversation ?

Hi there My environment is : MantisBT : v2.10.0 PHP : v7.0.27 DB : mySQL 5.5.56-MariaDB MY question is How to merge multiple mails into a single one like coversation ? Because my vendor will send a email like a new mail with NO "RE:" but the same subject so that the plugin will create a new ticket i...