Search found 9 matches
- 20 Mar 2019, 03:08
- Forum: EmailReporting
- Topic: Warning message : ..scheduled job is not run with the same user account as the webserver
- Replies: 3
- Views: 6455
Re: Warning message : ..scheduled job is not run with the same user account as the webserver
Hi Sir Base upon your advise , Is it no way to resolve it ? or how to resolve it so that the error message will disappear? I found that my Mantis can delete the attachment normally so far. Appreciate if any further advise. here is my crontab setting --------------------------------------------------...
- 20 Mar 2019, 02:22
- Forum: EmailReporting
- Topic: APPLICATION ERROR #401: Database query failed. Error received from database was #1153
- Replies: 4
- Views: 16685
Re: APPLICATION ERROR #401: Database query failed. Error received from database was #1153
Dear Sir
Your information is very useful for me
Thanks for your support
Your information is very useful for me
Thanks for your support
- 19 Mar 2019, 08:07
- Forum: EmailReporting
- Topic: Warning message : ..scheduled job is not run with the same user account as the webserver
- Replies: 3
- Views: 6455
Warning message : ..scheduled job is not run with the same user account as the webserver
Hi, There What is the root cause to the following message which is shown on my "Manage Configuration Options"? Now I change my crontab user of EmailReporting from "root" to "apache" , but the message is the same . --------------------------------------------------------...
- 19 Mar 2019, 06:26
- Forum: EmailReporting
- Topic: APPLICATION ERROR #401: Database query failed. Error received from database was #1153
- Replies: 4
- Views: 16685
Re: APPLICATION ERROR #401: Database query failed. Error received from database was #1153
Thanks , and I decide to use DISK to store my uploaded file . And it is no size limitation, right ?
- 18 Mar 2019, 09:16
- Forum: EmailReporting
- Topic: APPLICATION ERROR #401: Database query failed. Error received from database was #1153
- Replies: 4
- Views: 16685
APPLICATION ERROR #401: Database query failed. Error received from database was #1153
Hi Sirs The error message from Email Reporting log as following , Could any one give me any guidance to resolve this problem? APPLICATION ERROR #401: Database query failed. Error received from database was #1153: Got a packet bigger than 'max_allowed_packet' bytes for the query: INSERT INTO mantis_b...
- 22 Feb 2018, 08:14
- Forum: EmailReporting
- Topic: How to merge multiple Mail into one mail as conversation ?
- Replies: 7
- Views: 6999
Re: How to merge multiple Mail into one mail as conversation ?
Hi Sir Firstly , i'm very appreciated your kindly help and useful information , it seems to be workable ! And I encounter another problem ... If searching Vendor's ID and it is not found in customer_string_table. That means it is a new BUG to Mantis. In order to have a correct logic , the next step ...
- 21 Feb 2018, 06:44
- Forum: EmailReporting
- Topic: How to merge multiple Mail into one mail as conversation ?
- Replies: 7
- Views: 6999
Re: How to merge multiple Mail into one mail as conversation ?
Hi Sir According to your suggestion , My idea is to modify the code , my idea is : 1. Create a customized column field (it called ID2) in Mantis and using this column to store my vendor's ticket id found in mail subject https://drive.google.com/file/d/1s4c9J9VW9nWSAEnjpyW603KH0tOSWJMz/view?usp=shari...
- 06 Feb 2018, 02:49
- Forum: EmailReporting
- Topic: How to merge multiple Mail into one mail as conversation ?
- Replies: 7
- Views: 6999
Re: How to merge multiple Mail into one mail as conversation ?
Hi, Sir Yes , You are right , "CASE XXXX" is the ID number from my vendor's ticket system and he will reply the answer by sending a new mail with the same subject. I know it will become a new 'Message-ID' so that MailRporting will think it is a new ticket. Based on this situation, it seems...
- 05 Feb 2018, 07:30
- Forum: EmailReporting
- Topic: How to merge multiple Mail into one mail as conversation ?
- Replies: 7
- Views: 6999
How to merge multiple Mail into one mail as conversation ?
Hi there My environment is : MantisBT : v2.10.0 PHP : v7.0.27 DB : mySQL 5.5.56-MariaDB MY question is How to merge multiple mails into a single one like coversation ? Because my vendor will send a email like a new mail with NO "RE:" but the same subject so that the plugin will create a ne...