Search found 7 matches

by amithaha
Apr 17, 2018 12:20 am
Forum: General Discussion
Topic: Convert my support emails to tickets.
Replies: 1
Views: 668

Convert my support emails to tickets.

hi

I have a support email ID. i want to convert my support emails to tickets.

please let me know how do i achieve this

regards,
Amit
by amithaha
Apr 16, 2018 7:17 am
Forum: General Discussion
Topic: Report Issue Fields
Replies: 1
Views: 705

Report Issue Fields

hi , in Report issue page, we have Reproducibility, Severity, Priority etc., how do we modify and add new entries in to this. Attached the report issue screen for reference after adding these , if i have to make them a dropdown combo box?, text box? or just a list. is there a possibility to select t...
by amithaha
Mar 23, 2018 1:54 am
Forum: General Discussion
Topic: bug repoting from client
Replies: 8
Views: 1195

Re: bug repoting from client

that is understood, what i am asking is exclusivity.
one organization person should not see another org issues reported.
by amithaha
Mar 23, 2018 1:12 am
Forum: General Discussion
Topic: bug repoting from client
Replies: 8
Views: 1195

Re: bug repoting from client

hi

i am looking for a feature where the clients can login and see issues reported by them.
by amithaha
Mar 21, 2018 6:30 am
Forum: General Discussion
Topic: bug repoting from client
Replies: 8
Views: 1195

Re: bug repoting from client

hi Atrol,

thank you . will explore this and see.

regards,
amit
by amithaha
Mar 21, 2018 3:51 am
Forum: General Discussion
Topic: bug repoting from client
Replies: 8
Views: 1195

Re: bug repoting from client

hi Atrol, thank you for your reply. let me explain the scenario. Matis is used as internal bug tracking system. i want to give access to a page (may be i create a project) exclusively to a particular client to report an issue. just by sending an email to say support@company.com. and as a support to ...
by amithaha
Mar 21, 2018 1:08 am
Forum: General Discussion
Topic: bug repoting from client
Replies: 8
Views: 1195

bug repoting from client

hi Mantis BT,

can a client directly report issue from his place.
and we can track and initiate conversation from MAntis BT?

regards,
Amit