hi
I have a support email ID. i want to convert my support emails to tickets.
please let me know how do i achieve this
regards,
Amit
Search found 7 matches
- 17 Apr 2018, 05:20
- Forum: General Discussion
- Topic: Convert my support emails to tickets.
- Replies: 1
- Views: 3811
- 16 Apr 2018, 12:17
- Forum: General Discussion
- Topic: Report Issue Fields
- Replies: 1
- Views: 2206
Report Issue Fields
hi , in Report issue page, we have Reproducibility, Severity, Priority etc., how do we modify and add new entries in to this. Attached the report issue screen for reference after adding these , if i have to make them a dropdown combo box?, text box? or just a list. is there a possibility to select t...
- 23 Mar 2018, 06:54
- Forum: General Discussion
- Topic: bug repoting from client
- Replies: 8
- Views: 3815
Re: bug repoting from client
that is understood, what i am asking is exclusivity.
one organization person should not see another org issues reported.
one organization person should not see another org issues reported.
- 23 Mar 2018, 06:12
- Forum: General Discussion
- Topic: bug repoting from client
- Replies: 8
- Views: 3815
Re: bug repoting from client
hi
i am looking for a feature where the clients can login and see issues reported by them.
i am looking for a feature where the clients can login and see issues reported by them.
- 21 Mar 2018, 11:30
- Forum: General Discussion
- Topic: bug repoting from client
- Replies: 8
- Views: 3815
Re: bug repoting from client
hi Atrol,
thank you . will explore this and see.
regards,
amit
thank you . will explore this and see.
regards,
amit
- 21 Mar 2018, 08:51
- Forum: General Discussion
- Topic: bug repoting from client
- Replies: 8
- Views: 3815
Re: bug repoting from client
hi Atrol, thank you for your reply. let me explain the scenario. Matis is used as internal bug tracking system. i want to give access to a page (may be i create a project) exclusively to a particular client to report an issue. just by sending an email to say support@company.com. and as a support to ...
- 21 Mar 2018, 06:08
- Forum: General Discussion
- Topic: bug repoting from client
- Replies: 8
- Views: 3815
bug repoting from client
hi Mantis BT,
can a client directly report issue from his place.
and we can track and initiate conversation from MAntis BT?
regards,
Amit
can a client directly report issue from his place.
and we can track and initiate conversation from MAntis BT?
regards,
Amit