Search found 8 matches

by robmaster
Nov 06, 2018 1:59 pm
Forum: EmailReporting
Topic: out-of-office message causes endless loop
Replies: 2
Views: 639

out-of-office message causes endless loop

Hey guys, I'm facing an issue with EmailReporting-0.10.1 and out-of-office (OOO) messages from other email inboxes. One of our developers had set up an OOO message during his vacation. During his absence an ticket was closed he was assigned to, so he received a notification and his OOO message was s...
by robmaster
Jul 31, 2018 2:53 pm
Forum: General Discussion
Topic: Follow-Up ticket for another project
Replies: 1
Views: 808

Follow-Up ticket for another project

Hey guys, Once I'm in a project A and have ticket X in there, is it possible to create a new ticket Y with a reference to X, that is assigned to a different project B? I know that I could clone a ticket and after that I could move it to another project, but that's not what I want. Thanks for your he...
by robmaster
Jul 28, 2018 11:53 am
Forum: Help
Topic: Email notification for private notes
Replies: 3
Views: 1113

Re: Email notification for private notes

Hey atrol,
Thanks for your quick reply. I tried the @username Option but did not receive any email notification. What could be the cause for this?
Maybe a dumb question, but where do I find the "Send a reminder" button?
by robmaster
Jul 28, 2018 11:11 am
Forum: Help
Topic: Email notification for private notes
Replies: 3
Views: 1113

Email notification for private notes

Hey gents, I'm new to MantisBT and have to admit that I really enjoyed doing my first steps. It's a powerful solution. After checking out some of the features, I'm still looking for an option to notify the administrator of a project or even the manager of a project via email once a private note (as ...
by robmaster
Jul 23, 2018 11:32 pm
Forum: EmailReporting
Topic: Emails not processed to a ticket
Replies: 7
Views: 1415

Re: Emails not processed to a ticket

Ahh... all is good. It's working :) Thanks a lot!! Another question, I do not receive any email notifications if a note was added to the ticket or the ticket itself was created. I noticed that EmailReporting generates a random user name, like Mail61865. But the field for the email address is empty u...
by robmaster
Jul 23, 2018 2:46 pm
Forum: EmailReporting
Topic: Emails not processed to a ticket
Replies: 7
Views: 1415

Re: Emails not processed to a ticket

Thanks for your quick reply, so I tried it again and it returns now much more information. After processing the script I can see that the email vanishes in my support@foo.de Inbox. But unfortunately I can't see any new ticket in my MantisBT :( Start checking all mailboxes: Monday 23rd of July 2018 1...
by robmaster
Jul 23, 2018 12:49 pm
Forum: EmailReporting
Topic: Emails not processed to a ticket
Replies: 7
Views: 1415

Re: Emails not processed to a ticket

Hey SL-Gundam, Sorry for not being precise on my initial description. I'm using MantisBT 2.15.0 and EmailReporting-0.10.1. After starting the script again in debug mode it returns following data (changed it a bit ;) ). Start checking all mailboxes: Monday 23rd of July 2018 17:44:29 array(12) { ["ena...
by robmaster
Jul 23, 2018 11:24 am
Forum: EmailReporting
Topic: Emails not processed to a ticket
Replies: 7
Views: 1415

Emails not processed to a ticket

Hey gents, I maintained a POP3 mailbox under Configuration. All seems to be fine, but after hitting Complete test, no email in my inbox is transferred to a ticket. So I tried to run the PHP script html/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php directly, and it just returns followin...