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Well, this was a stupid time-waster of a problem.

The webhoster had set the permissions to the mantis-directory as "rwx------". Setting to "rwxr-xr-x" solved everything.

We got v2.26.2 currently and host provider upgraded to PHP 8.4 (from 8.0) which broke some SOAP-related stuff. Seeing that https://github.com/mantisbt/mantisbt/pull/2087 was fixed in 2.28.0 I was set to upgrade to that version.

Like with other upgrades I always follow the steps in https://mantisbt ...

Alright, I had to learn a bit PHP language and the "static" keyword.

Just like the error message says, the static $indent is declarated twice. Its only use is in the same if-case and it obviously gets called twice. In Converter.php I moved up the static declaration to line 531 (so it's declared ...

The hosting support now helped us enable PHP errors, so when running the script locally we see this:

:$ php bug_report_mail.php

Fatal error: Duplicate declaration of static variable $indent in /customers/(censored)/mantis/plugins/EmailReporting/core/Mail/Markdownify/Converter.php on line 560

Is ...

Earlier today we ran PHP 8.0 on our hosting system. That version is outdated so we had to upgrade to 8.4. After this upgrade, the scheduled jobs for ER does not work.

Running /plugins/EmailReporting/scripts/bug_report_mail.php gives "Internal Server Error - The server encountered an internal error ...

Update: 24 hours later the problem is gone and EmailReporting can read mails again.

I have no idea about the root cause but obviously the plugin was not at fault.

We have used this plugin (v0.10.1) on same hosting place for several years without any hassle. Today it stopped working, completely out of the blue, without any in-depth details. Same error for both POP (which we have been using) and IMAP (after I switched to test). I turned on debug-info to see if ...

I just tested this plugin and it works okay. It's not WYSIWYG but there is a "Preview"-button so you can, well, preview before you add the ticket note.

I did one more test using the Email Importer plugin. I sent a testmail to the ticket and it got imported properly:

Start checking all mailboxes: Tuesday 25th of June 2024 07:26:49

Mailbox: Primary
Message: Reporter: 3 - some@email.add --> Issue ID: #3186




Done checking all mail


But I still ...

Data is still in the database, all seems intact, so I have really no clue what's going on here

I see now that the syntax for my log_destination was wrong, so now I got some logging.

BUT; I do not get anything for 3186. For any ticket, the log is flooded with great text, following everything that happens, but when opening 3186; _zero_. Not even one line of activity, prior going back to bug ...

Hi

We had this very strange error during the morning. One particular ticket, that's been open for three months and last edited yesterday, now shows a blank screen when opening and redirects back to the bug view page. All other tickets are fine and opens as they should, but this one - number 3186 ...

We use EmailReporting plugin, which is great. Also, the attachment ability in MantisBT is great, except for one thing: attachments can only be deleted one by one, with confirmation and reloading pages between each delete. For one delete it's fine, but for more, not much.

Today we had a user that ...

Great tip. That forced me to learn how to create a Mantis plugin, so I just did

Most likely noone else will need this functionality, but in case someone does it can be found on Github.

In the "all bugs page", tickets added with Immediate priority can be seen with an exclamation mark within a rectangle, but when looking on that particular ticket it only says "Immediate" without any particular modification.

Is it possible to make the "Immediate" (and only when it's set to Immediate ...