Mantis Bug Tracker - Forums

Hi all,

One of my users (with admin level access) accidentally deleted an issue. I have backups. But others have made other changes to the database since.

Is it possible to restore just the single deleted issue (without a PhD in SQL)?

Otherwise, is it possible to create a new issue but change it ...

OK thanks, I'll check those avenues.

So I have a mysql dump from some time ago that contains the deleted issues, and I have a test server I can copy-paste the text and attachments out of, but if I recreate the issues on the production server they will of course have different numbers. Is there a ...

Thanks so much, that was helpful! It confirms the issues in question are definitely deleted. Now, is there any way I can determine how/why/when they were deleted? Do mantis or mysql log such things?

Hi all,

Some coworkers did the following:
- created a new project ("Foo")
- moved some existing issues into the new project
- confirmed in 'view issues' that the issues were there
- made the new project ("Foo") a subproject of another project ("Bar")

Then all the issues that were members of "Foo ...

Hi all,

I know MantisBT's own tracker uses the github integration:

https://mantisbt.org/bugs/my_view_page.php

but I'm wondering if there are any public Mantis servers (for some open source project for example) that uses the gitlab integration. I've started using the gitlab integration, and am ...

We've just found a second occurrence, so it's probably not cosmic rays.

If it would help, and if you're willing, I can share the full headers of the emails that got misfiled. But not on this public forum. I could email you at the address you make your git commits from, if that's ok with you?

I have those two settings as 'strict' and 'yes', respectively.

The first email in the thread was titled "Problème avec la mise à jour à l'Université Laval". It created ticket 11183. My boss replied, and that got attached to 11183. The customer replied twice, and both those emails got attached. My ...

So this has all been working pretty well for me for a few weeks now, but just spotted a case of an email reply getting attached to the wrong ticket in mantis. How do I troubleshoot that? Upon examining a new email, how does it decide which existing ticket (if any) to attach it to? Does it look at ...

That worked, thanks!

So I've confirmed what's happening.

The parse_from_field() function uses the following regex:

/^(?:(?P<name>.*)<|)(?P<email>(?P<local>[a-zA-Z0-9.!#$%&'*+\/=?^_`{|}~-]+)@(?P<domain>[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*))(?:>|)$/u

against ...

Yup, I can redirect the cron output, just wanted to make sure your plugin doesn't already have some log functionality built-in.

Thanks for the hint re: email_is_valid(). I've looked through the code a bit. I'll add some print statements and see if I can be sure exactly what's happening...

So is there no log file of the results of running each cron job?

Anyway, I disabled my cron job, used 'redirect' to send another message, and ran "bug_report_mail.php" manually, and looked at the output. Seems the problem is:

2021-02-15 12:36 EST MAIL_VERBOSE email_api.php:141 email_is_valid ...

SL-Gundam, I've noticed something else... sometimes customers will write to employees personally, for example to sean@example.com, instead of to the managed support@example.com address. When this occurs, our current workflow is for employess to use 'redirect' (not 'forward') to redirect the message ...

Thanks for your reply.

I already have:
- $g_bug_readonly_status_threshold = CLOSED;
- Use Message-ID in Mail header to identify notes = yes
- What kind of search should be used to find the issue id in the subject = strict

But I'm not sure that last one is so relevant for me, since subject never ...

So I've found a workflow that works reasonably well for us so far:

Our public support@example.com is actually a mailman list. I created a new IMAP email account foobar@example.com. I subscribed that account to the mailman list. EmailReporting uses IMAP to check the foobar@example.com account. Our ...