We have seen an issue occasionally when processing certain emails failed. The email will be added multiple times as new tickets/notes, but will not be deleted/archived. As a result, all future emails will not be processed, unless the one with the issue gets moved out of inbox manually.
After some ...
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- 25 Feb 2021, 12:30
- Forum: EmailReporting
- Topic: email processing stuck because of msg ID field length
- Replies: 1
- Views: 22841