Search found 20 matches

by ntushar
29 Aug 2023, 12:30
Forum: Help
Topic: Increase custom field size length
Replies: 5
Views: 17492

Re: Increase custom field size length

Tried the dirty way but still not working. When trying to report issue, custom field is not accepting more than 255 characters. Changes done are as below. Not sure if i am updating correct table and column.

In mantis_custom_field_table changed default_value length from 255 to 512.
by ntushar
25 Aug 2023, 13:48
Forum: Help
Topic: Increase custom field size length
Replies: 5
Views: 17492

Re: Increase custom field size length

This custom field is used to add multiple email addresses so that notification email can be sent to these specified email addresses. If we change this custom field from "string" to "Text Area" than notification emails are not sent to specified email addresses. Is there any other ...
by ntushar
25 Aug 2023, 07:28
Forum: Help
Topic: Increase custom field size length
Replies: 5
Views: 17492

Increase custom field size length

Hi, We use Mantis 2.25.5. We have created custom field with below settings. type - string Possible value -- Blank Default value -- Blank Regular expression -- Blank Min. Length -- 0 Max. Length -- 0 We found out that this custom field only accepts 255 characters. How can we increase this custom fiel...
by ntushar
02 Aug 2023, 04:57
Forum: Help
Topic: Incorrect POST content length when reporting issues via REST API
Replies: 1
Views: 7499

Incorrect POST content length when reporting issues via REST API

We have mantisBT with version 2.25.5. We use REST API to POST issues in Mantis. Mantis is configured to store attachment on disk. Also attachment size is configured to 20MB in config_Inc.php. Also PHP settings are modified to allow 20MB attachments as below post_max_size = 30M upload_max_filesize = ...
by ntushar
12 Jul 2023, 07:07
Forum: Help
Topic: MantisBT does not accept some strings and throws error Incorrect string value
Replies: 5
Views: 15163

Re: MantisBT does not accept some strings and throws error Incorrect string value

Hi, Mysql version used is 8.0.33 PHP version used is 8.1.2 We received error "Internal application error" when updating an existing issue. In error logs the error was "error: Incorrect string value: '\\xEF\\xBC\\x8C\\x0D\\x0A\\x0D’ " . The issue was with line as mentioned below. ...
by ntushar
11 Jul 2023, 14:57
Forum: Help
Topic: MantisBT does not accept some strings and throws error Incorrect string value
Replies: 5
Views: 15163

Re: MantisBT does not accept some strings and throws error Incorrect string value

Hi,

Thanks for your response. If utf8mb4 is not fully supported than what would be the solution now. Should i change database character set to something else. If yes, what is the recommended database character set to change MantisBT database to.
by ntushar
11 Jul 2023, 14:07
Forum: Help
Topic: MantisBT does not accept some strings and throws error Incorrect string value
Replies: 5
Views: 15163

MantisBT does not accept some strings and throws error Incorrect string value

Hi, We have mantisBT with version 2.25.5. For MantisBT database database character set is utf8mb4 . Sometimes we get an error when we report issues. Below error is logged in error.log file error: Incorrect string value: '\\xEF\\xBC\\x8C\\x0D\\x0A\\x0D’ So it appears that this ‘EF BC 8C ‘ string is n...
by ntushar
02 Feb 2023, 04:04
Forum: Help
Topic: Custom field of type E-mail accepts only one email adddress
Replies: 1
Views: 1901

Custom field of type E-mail accepts only one email adddress

Hi, We have MantisBT version 2.25.5 installed. We have created Custom field of type E-mail which is linked to all my projects. Issue with this newly created field is that it accepts only one email address. How can we configure this field to accept multiple address as below tushar@xyz.com;tushar1@xyz...
by ntushar
25 Jan 2023, 12:13
Forum: Help
Topic: Problem with French accentuated characters
Replies: 3
Views: 6837

Problem with French accentuated characters

Hi, We have migrated our Mantis version from old to new version(2.25.5). After migrating we have noticed that all French accentuated characters(à, é, ù, ç, ...) are shown differently. For example "é" is replaced with 'é' . This is shown for user names and also in ticket notes. Please help...
by ntushar
16 Nov 2022, 10:02
Forum: Help
Topic: Internal application error when user tries to open any issues
Replies: 1
Views: 1254

Internal application error when user tries to open any issues

Hi, We have installed MantisBT 2.25.5 with PHP version 8.1.2. The issue we are facing is that whenever user tries to open an issue from his account, he is not able to view any issue. User is presented with internal application error on browser. In the error log file we get below error Undefined cons...
by ntushar
25 Jun 2022, 07:36
Forum: Help
Topic: Issue status not changed to assigned when issue is assigned using Assign To button
Replies: 10
Views: 4031

Re: Issue status not changed to assigned when issue is assigned using Assign To button

You are correct . $g_auto_set_status_to_assigned was set to OFF after i changed to ON this issue is resolved.

Many thanks for your help.
by ntushar
24 Jun 2022, 15:18
Forum: Help
Topic: Issue status not changed to assigned when issue is assigned using Assign To button
Replies: 10
Views: 4031

Re: Issue status not changed to assigned when issue is assigned using Assign To button

Your screenshot shows that someone (tushar) is already assigned. The questions was, if it works if no one is assigned. It does not work if no one is assigned. Kindly find attached two screenshots. First screenshot is when new issue is reported and no one is assigned. Second screenshot is after We c...
by ntushar
24 Jun 2022, 14:45
Forum: Help
Topic: Issue status not changed to assigned when issue is assigned using Assign To button
Replies: 10
Views: 4031

Re: Issue status not changed to assigned when issue is assigned using Assign To button

atrol wrote: 24 Jun 2022, 14:22
ntushar wrote: 24 Jun 2022, 14:08 We have configured auto-assigned users by category. however i removed this setting of auto assign by category but still same issue.
I expect the same issue when talking about existing old issues.
But do you get it also for new issues?
Yes i get this problem for new issues as well.
by ntushar
24 Jun 2022, 14:08
Forum: Help
Topic: Issue status not changed to assigned when issue is assigned using Assign To button
Replies: 10
Views: 4031

Re: Issue status not changed to assigned when issue is assigned using Assign To button

We have configured auto-assigned users by category. however i removed this setting of auto assign by category but still same issue. To change status to assigned we have to click on Change Status To: and select Assigned and select user for whom to assign this issue and thereafter issue status is chan...
by ntushar
24 Jun 2022, 12:03
Forum: Help
Topic: Issue status not changed to assigned when issue is assigned using Assign To button
Replies: 10
Views: 4031

Re: Issue status not changed to assigned when issue is assigned using Assign To button

I confirm your below described behavior i.e. If someone is assigned and the status is changed to some other value than assigned after that, then "Assign to" does no longer change the status. However do you confirm if this is the expected behavior i.e. Whenever new issue is submitted, when ...