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Thanks for sending password reset link :-)

The problematic config was

$g_bug_report_page_fields = array(
'category_id',
'view_state',
'handler_id',
'priority',
'severity',
// 'reproducibility',
'summary',
'description',
// 'steps_to_reproduce', <-- toto jsme vynechali
// 'additional_info ...

OK, the problem was in customized config, including:

$g_bug_view_page_fields = array(
'id',
'project',
'category_id',
'view_state',
'date_submitted',
'last_updated',
'reporter_id',
'handler_id',
'priority',
'severity',
'status',
'resolution',
'summary',
'description',
);

without ...

Well, it seems when an issue is created without attachment, no attachments (added in issue comments) are visible. When an issue is created with any attachment, all attachments are visible.
The existing attachments also appear after connecting one of the files to the header, like "UPDATE bug_file ...

Ok, we upgraded to 2.28.1.
The problem remains

Issues in the same project. When I attach file to issue X, the attachment is visible. When I attach file to issue Y, the attachment is not visible. No error, attaching is correcttly logged in issue history, the file is stored in DB, the blob has correct size, bug_id and bugnote_id are correct, but ...