Search found 349 matches
- 02 Nov 2022, 17:39
- Forum: Help
- Topic: Large attached image doesn't show up in ticket
- Replies: 2
- Views: 2241
Large attached image doesn't show up in ticket
Here is a screenshot of what I see. If I click the actual link it displays the image in the webpage (then I have to use the Back button to get back to the ticket.) It appears that large images are not shown or even given an indication that there is an image there. I think it should be displayed but ...
- 25 Oct 2022, 16:01
- Forum: Help
- Topic: How to keep my_view sections closed?
- Replies: 6
- Views: 4049
Re: How to keep my_view sections closed?
Just to close this issue it appears it was a Chrome browser issue. After the next browser update it started working again. No idea what had happened but no time to try to figure that out just hoping it doesn't happen again...
- 24 Oct 2022, 14:46
- Forum: EmailReporting
- Topic: OAuth2 email authentication method needed
- Replies: 31
- Views: 178602
Re: OAuth2 email authentication method needed
Well, except that I can't use IMAP for this application, it must be POP3 so it would be great to ensure that both protocols are allowed in whatever solution is decided upon.
- 10 Oct 2022, 15:37
- Forum: EmailReporting
- Topic: OAuth2 email authentication method needed
- Replies: 31
- Views: 178602
Re: OAuth2 email authentication method needed
I wrote a little command-line script to log into our ticketing system mailbox using OAuth and grab the raw email data and stuff it into a disk file. Then I changed a bit of the Mantis & EmailReporting code to point to that file and trick it into thinking it is actually online and reading the mai...
- 16 Aug 2022, 16:10
- Forum: Help
- Topic: How to keep my_view sections closed?
- Replies: 6
- Views: 4049
Re: How to keep my_view sections closed?
What browser are you using? I Tried in Chrome and Edge, disabled all extensions, and still won't maintain state when the webpage is refreshed.
- 15 Aug 2022, 17:35
- Forum: Help
- Topic: How to keep my_view sections closed?
- Replies: 6
- Views: 4049
Re: How to keep my_view sections closed?
So this appears to be a cookie problem then. That section of code stores any changes to the visibility of those accordion sections in a cookie. The problem is that they don't seem to be saving properly and I'm not sure how to go about troubleshooting this. I deleted all cookies from the site and tri...
- 05 Aug 2022, 16:23
- Forum: Help
- Topic: How to keep my_view sections closed?
- Replies: 6
- Views: 4049
How to keep my_view sections closed?
Mantis 2.25.2 Windows Server 2019 --- The previous versions of Mantis seemed to always keep the My View sections closed when closed and open when opened, such as Unassigned, Resolved, Monitored By Me, but lately I've noticed they never stay closed and I wonder what I did to break that? How is that s...
- 20 Jul 2022, 14:12
- Forum: EmailReporting
- Topic: OAuth2 email authentication method needed
- Replies: 31
- Views: 178602
Re: OAuth2 email authentication method needed
Microsoft has not stopped basic auth. It allows you to whitelist IP addresses which bypass oauth. The need is increasing though. But nobody has volunteered time to develop the functionality. So that means it's going to take some time. I'm sorry i cannot give a better answer. Except for this: https:...
- 12 Jul 2022, 21:14
- Forum: Help
- Topic: How can I filter viewed tickets by status?
- Replies: 2
- Views: 2671
Re: How can I filter viewed tickets by status?
Thanks, I thought that was it at first glance but no. I mean when you click the [My View] button in the left menu on the main screen to show all the tickets. In the top "Assigned to me" I want to be able to filter out certain statuses to make them not visible there...such as Deferred.
- 12 Jul 2022, 16:55
- Forum: Help
- Topic: How can I filter viewed tickets by status?
- Replies: 2
- Views: 2671
How can I filter viewed tickets by status?
mantis 2.25.2
I'd like to filter out the deferred tickets from my visible tickets on the main screen, is there a way to do that?
I'd like to filter out the deferred tickets from my visible tickets on the main screen, is there a way to do that?
- 30 Jun 2022, 23:25
- Forum: EmailReporting
- Topic: Trying to get O365 workaround working but don't know php
- Replies: 5
- Views: 48983
Re: Trying to get O365 workaround working but don't know php
I believe I've got it all working! Code changes I made ended up being simple: In mail_api.php private function process_pop3_mailbox() { # added these following three lines of code $_argv1 = file_get_contents( "EmailFileName.txt", FALSE ); # grab filename of email message text $t_msg = file...
- 30 Jun 2022, 16:52
- Forum: EmailReporting
- Topic: Trying to get O365 workaround working but don't know php
- Replies: 5
- Views: 48983
Re: Trying to get O365 workaround working but don't know php
So, my problem with losing the command-line parameter is stupid and I'm blind. I am calling the bug_report_mail.php script but EDITING THE CODE in mail_api.php which means that the script I'm calling isn't passing the arguments on to the one I'm editing. Duh. One problem solved... EDIT: so in bug_re...
- 30 Jun 2022, 16:29
- Forum: EmailReporting
- Topic: Trying to get O365 workaround working but don't know php
- Replies: 5
- Views: 48983
Re: Trying to get O365 workaround working but don't know php
Thanks so much! Will do this this morning and post the results...or the errors lol. EDIT: however, do you know why the command-line parameter $argv[1] is blank? it is there up higher in the script, so something in PHP or the script code is clearing that out. I don't know PHP to know what to look for...
- 29 Jun 2022, 23:55
- Forum: EmailReporting
- Topic: Trying to get O365 workaround working but don't know php
- Replies: 5
- Views: 48983
Trying to get O365 workaround working but don't know php
Windows, Mantis 2.25.2, EmailReporting 0.10.1 So I'm trying to trick the bug_report_mail.php script into thinking it is connecting to a mail server and reading a new message from the inbox. I commented out the code in private function process_pop3_mailbox() and added the following code instead: echo...
- 27 Jun 2022, 14:32
- Forum: General Plugin Discussion
- Topic: Email output could be much prettier
- Replies: 73
- Views: 2382801
Re: Email output could be much prettier
Thank you! We may not be using Mantis shortly, sadly, since I cannot get it to support OAuth because everything here has been moved to Azure and we no longer are allowed on-prem mailboxes. Since there appears to be a google OAuth plugin for Mantis I'm trying to see if they will allow us to forward t...