If it is only to file issues, suggest you use the email-plugin. This way customers can raise an issue by simply sending an email.
The plugin has various options for anonymous reporting but also for automation of account creation
Search found 1616 matches
- 29 Jun 2012, 07:02
- Forum: General Discussion
- Topic: Allowing customers to file bugs (best approach / workflow)
- Replies: 2
- Views: 4631
- 25 Jun 2012, 07:40
- Forum: General Discussion
- Topic: "Thought" experiment/feature suggestion
- Replies: 2
- Views: 3197
Re: "Thought" experiment/feature suggestion
Check in the history for the field Resolution getting the value "Reopened" or whatever value you have assigned to $g_bug_reopen_resolution
- 29 May 2012, 12:56
- Forum: General Discussion
- Topic: generate auto tickets
- Replies: 17
- Views: 21436
Re: generate auto tickets
Hi Elyes,
thanks for spotting this.
Problem here is that the event "EVENT_UPDATE_BUG", is not integrated in the used functions from the view issues page.
So rather than adjusting core, think this should be fixed by the mantis team.
thanks for spotting this.
Problem here is that the event "EVENT_UPDATE_BUG", is not integrated in the used functions from the view issues page.
So rather than adjusting core, think this should be fixed by the mantis team.
- 14 May 2012, 11:51
- Forum: Customizations
- Topic: Modify "Date Submitted" and "Last Update"
- Replies: 5
- Views: 8202
Re: Modify "Date Submitted" and "Last Update"
well then add a custom field to handle this (standard functionality), pretty straight forward.
- 10 May 2012, 15:12
- Forum: Help
- Topic: Mantis on LA~P, MSSQL 2k8 on Windows
- Replies: 2
- Views: 4447
Re: Mantis on LA~P, MSSQL 2k8 on Windows
For understanding db_param you better check out the database _api, here is as sample from bug_api how it actually works: $query = "SELECT COUNT(*) FROM $t_bugnote_table WHERE bug_id =" . db_param() . " $t_restriction"; $result = db_query_bound( $query, Array( $this->bug_id ) ); S...
- 03 May 2012, 13:48
- Forum: Help
- Topic: My Mantis stopped working
- Replies: 1
- Views: 1861
Re: My Mantis stopped working
Did you try restarting your webserver?
If so, did you clean the caches and temp folders too?
If so, did you clean the caches and temp folders too?
- 01 May 2012, 10:32
- Forum: Help
- Topic: Report Issues on other users behalf
- Replies: 2
- Views: 3504
Re: Report Issues on other users behalf
Simply use the Custom Reporter plugin. Then you can select the reporter while creating the issue.
- 13 Apr 2012, 07:28
- Forum: Customizations
- Topic: Modify "Date Submitted" and "Last Update"
- Replies: 5
- Views: 8202
Re: Modify "Date Submitted" and "Last Update"
Those fields are handled by the system, you cannot change those. Well you could do that in the database but will prove to be pretty cumbersome (rightly so!).
- 02 Apr 2012, 11:44
- Forum: General Discussion
- Topic: generate auto tickets
- Replies: 17
- Views: 21436
Re: generate auto tickets
So you only want the ticket to be visible as of the next day?
That is not possible @ this moment , would require major review of this plugin.
That is not possible @ this moment , would require major review of this plugin.
- 28 Mar 2012, 12:50
- Forum: General Discussion
- Topic: generate auto tickets
- Replies: 17
- Views: 21436
Re: generate auto tickets
Currently that is not an option. The next ticket is triggered by a certain status. :mrgreen: Now if you would use the staus onfirmed, you could use that status to trigger the next ticket, still based upon status. :roll: So when you create a daily recurring task, would you then expect the system to g...
- 27 Mar 2012, 07:41
- Forum: Help
- Topic: Change assigned to when user is disabled
- Replies: 14
- Views: 11034
Re: Change assigned to when user is disabled
New version is available, check it out here:
http://www.mantisbt.org/bugs/view.php?id=7260
http://www.mantisbt.org/bugs/view.php?id=7260
- 26 Mar 2012, 15:21
- Forum: Help
- Topic: Change assigned to when user is disabled
- Replies: 14
- Views: 11034
Re: Change assigned to when user is disabled
Will see if I can handle this in the coming weeks.
- 26 Mar 2012, 15:17
- Forum: General Discussion
- Topic: generate auto tickets
- Replies: 17
- Views: 21436
Re: generate auto tickets
@Elyes, please follow instructions with respect to the config_inc and custom_strings_inc scripts. That will take care of the issue.
@noc, same advice. It will create a new issue/task once the active issue reaches a certain status. This again is configurable via plugin management
@noc, same advice. It will create a new issue/task once the active issue reaches a certain status. This again is configurable via plugin management
- 16 Mar 2012, 15:20
- Forum: Help
- Topic: Change assigned to when user is disabled
- Replies: 14
- Views: 11034
Re: Change assigned to when user is disabled
Have to disappoint you, that is not an option at this moment in time.
Would be relative easy to add a switch to convert only active issues.
However the old user would need to stay in the system
Would be relative easy to add a switch to convert only active issues.
However the old user would need to stay in the system
- 14 Mar 2012, 20:34
- Forum: Help
- Topic: Change assigned to when user is disabled
- Replies: 14
- Views: 11034
Re: Change assigned to when user is disabled
You can find things here:
http://www.mantisbt.org/bugs/view.php?id=7260
http://www.mantisbt.org/bugs/view.php?id=7260