Outlook charset

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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hansdampf
Posts: 5
Joined: 05 Mar 2013, 08:36

Outlook charset

Post by hansdampf »

Hello everybody,

we use Mantis 1.2.14 with EmailReporting 0.9.0-dev.

When I write a html mail in outlook, mantis create a ticket without word wraps.
I think it is a problem with the charset, because text mails works fine!

So which charset i had to use?

Thanks!

Best regards
hansdampf
SL-Gundam
Posts: 722
Joined: 06 Jul 2011, 14:17

Re: Outlook charset

Post by SL-Gundam »

The charset should be set to the charset of your MantisBT database/tables/fields.

Usually this is UTF-8 but it could be different for you

Word wraps are probably a cause of plain text emails versus html emails converted to plain text (the conversion is done using http://simplehtmldom.sourceforge.net/)

html markup is not supported so you will never see full html tickets.

Usually emails contain 2 versions of themselves. A html version and a plain text version. If EmailReporting can find the plain text version it will use it but a mail server like Microsoft Exchange does not provide these by default to pop3 and imap clients. But it can be enabled
Last edited by SL-Gundam on 06 Mar 2013, 23:35, edited 3 times in total.
hansdampf
Posts: 5
Joined: 05 Mar 2013, 08:36

Re: Outlook charset

Post by hansdampf »

I have activate in Microsoft Exchage, that the emails convert into plain text version. Now it works.

Thanks !

Best regards
hansdampf
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