Automatic ticket is not generating after getting a mail

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

Moderators: Developer, Contributor

SL-Gundam
Posts: 576
Joined: Jul 06, 2011 9:17 am

Re: Automatic ticket is not generating after getting a mail

Post by SL-Gundam » Nov 24, 2014 7:06 am

As far as i can see you've set up a email loop

You send an email to the Mantis emailbox.
EmailReporting imports this email into Mantis
Mantis notifies selected parties about the submission of the new issue
Most likely the mailbox from which EmailReporting imports its emails also receives notifications about submitted issues.
EmailReporting imports this email notification as well into Mantis

So make sure that the mailbox from which EmailReporting is importing its issues is exclusively used by EmailReporting and not for other things. Also make sure that no account in MantisBT is using the email address of said mailbox

sonam
Posts: 14
Joined: Sep 26, 2014 7:44 am

Re: Automatic ticket is not generating after getting a mail

Post by sonam » Nov 24, 2014 8:18 am

Hi SL-Gundam,

Please kindly look into following points in which i am facing the problem using Email Reporting Plugin:

1. Notes problem: As said before automatically notes are being added to my issue and in emails also after every 5 minutes new mail is coming for same ticket.

2. Issue automatically get reopen: When admin changes the Issue Status from New to Resolved then email goes to support id and to reporter too in form of Note saying
"The following issue has been RESOLVED." This is ok but
But after a minute again my issue automatically get reopen and for same email goes to support person and reporter too saying that:
"The following issue has been REOPENED."

3. Time problem: How i change this CST time to IST time as in email the ticket timing is in CST format which i have change to IST format.
Date Submitted: 2014-11-24 04:35 CST
Last Modified: 2014-11-24 04:35 CST

Kindly check this complete email of mine which is coming on Support Id.

.....................................................................


A NOTE has been added to this issue.
======================================================================
http://adroitinfosystem.com/../../..
======================================================================
Reported By: administrator
Assigned To:
======================================================================
Project: test
Issue ID: 183
Category: PROJECTS
Reproducibility: have not tried
Severity: minor
Priority: normal
Status: new
======================================================================
Date Submitted: 2014-11-24 04:35 CST
Last Modified: 2014-11-24 05:40 CST

======================================================================
Summary: Issue on the rail 24 NOV 4.02PM
Description:
Email from:

Hi

Please check this test issue.

--

*Thanks & Regards *

*Sonam Bhatia*

======================================================================

----------------------------------------------------------------------
(0000168) administrator (administrator) - 2014-11-24 04:40
http://adroitinfosystem.com/../../..
----------------------------------------------------------------------
Email from: Mantis Bug Tracker <noreply@example.com>

The following issue has been SUBMITTED.
----------------------------------------------------------------------
(0000181) administrator (administrator) - 2014-11-24 05:40
http://adroitinfosystem.com/../../..
----------------------------------------------------------------------
Email from: Mantis Bug Tracker <noreply@example.com>

The following issue has been REOPENED.
[EmailReporting -> Removed part identified as reply]

Issue History
Date Modified Username Field Change
======================================================================
2014-11-24 04:35 administrator New Issue
2014-11-24 04:40 administrator Note Added: 0000168
2014-11-24 04:45 administrator Note Added: 0000169
2014-11-24 04:50 administrator Note Added: 0000170
2014-11-24 04:55 administrator Note Added: 0000171
2014-11-24 05:00 administrator Note Added: 0000172
2014-11-24 05:02 Anurag Note Added: 0000173
2014-11-24 05:05 administrator Note Added: 0000174
2014-11-24 05:06 sonam1 Note Added: 0000175
2014-11-24 05:10 administrator Note Added: 0000176
2014-11-24 05:15 administrator Note Added: 0000177
2014-11-24 05:20 administrator Note Added: 0000178
2014-11-24 05:25 administrator Note Added: 0000179
2014-11-24 05:34 Anurag Status new => resolved
2014-11-24 05:34 Anurag Description Updated
2014-11-24 05:35 administrator Note Added: 0000180
2014-11-24 05:35 administrator Status resolved => feedback
2014-11-24 05:35 administrator Resolution open => reopened
2014-11-24 05:40 administrator Note Added: 0000181
2014-11-24 05:40 administrator Status feedback => new

======================================================================


-------------------------------------

Kindly reply me as soon as possible as i have to implemented this all on my new live site.

SL-Gundam
Posts: 576
Joined: Jul 06, 2011 9:17 am

Re: Automatic ticket is not generating after getting a mail

Post by SL-Gundam » Nov 24, 2014 1:32 pm

EmailReporting does absolutely nothing with the submitted dates. So can't help you there

Concerning the notes and the reopening i refer back to me earlier post: http://mantisbt.org/forums/viewtopic.php?p=56281#p56281

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