Automatic ticket is not generating after getting a mail
Posted: 01 Oct 2014, 12:39
Hi,
Kindly please answer me for my issue.
Actually I have installed EmailReporting plugin in mantis and uploaded all this on my server(http://adroitsystems.in/client/mantisbt).
Set everything in "Manage Configuration Options" and "Manage Mailboxes" and set the cron job into my panel too using url(http://adroitsystems.in/client/mantisbt ... t_mail.php).
I get the mails when user send the mail to the email id(support@adroitsystems.in) which i configured into plugin.
But automatic ticket or issue doesn't created.
I even set the "Email Forwarding" to URL "/home/adroitsy/public_html/client/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php". But still not automatic issue is created in the account.
But yes... When i set "Block this script from running via a webserver (recommended = "Yes")" to "No" and run bug_report_mail.php file in the web brower with URL "http://adroitsystems.in/client/mantisbt ... t_mail.php".
Then in user account the ticket get created through email.
But on this URL "http://adroitsystems.in/client/mantisbt ... t_mail.php". I get this report:
------------------------------
Start checking all mailboxes: Wednesday 1st of October 2014 07:33:20
array(11) {
["enabled"]=>
bool(true)
["description"]=>
string(10) "Gmail test"
["mailbox_type"]=>
string(4) "POP3"
["hostname"]=>
string(22) "ssl://adroitsystems.in"
["port"]=>
int(995)
["encryption"]=>
string(3) "SSL"
["erp_username"]=>
string(24) "support@adroitsystems.in"
["erp_password"]=>
string(12) "U3BydEA0MzIx"
["auth_method"]=>
string(4) "USER"
["project_id"]=>
int(1)
["global_category_id"]=>
int(1)
}
Mailbox: Gmail test
Message: Mail debug directory does not exist or is not writable.
Mailbox: Gmail test
Message: Mail debug directory does not exist or is not writable.
Mailbox: Gmail test
Message: Reporter: 2 - noreply@example.com --> Issue ID: #32
Done checking all mailboxes
-----------------------
So please please let me know the correct steps to follow so that i can get automated ticket generated system through user emails.
Thanks.
Kindly please answer me for my issue.
Actually I have installed EmailReporting plugin in mantis and uploaded all this on my server(http://adroitsystems.in/client/mantisbt).
Set everything in "Manage Configuration Options" and "Manage Mailboxes" and set the cron job into my panel too using url(http://adroitsystems.in/client/mantisbt ... t_mail.php).
I get the mails when user send the mail to the email id(support@adroitsystems.in) which i configured into plugin.
But automatic ticket or issue doesn't created.
I even set the "Email Forwarding" to URL "/home/adroitsy/public_html/client/mantisbt/plugins/EmailReporting/scripts/bug_report_mail.php". But still not automatic issue is created in the account.
But yes... When i set "Block this script from running via a webserver (recommended = "Yes")" to "No" and run bug_report_mail.php file in the web brower with URL "http://adroitsystems.in/client/mantisbt ... t_mail.php".
Then in user account the ticket get created through email.
But on this URL "http://adroitsystems.in/client/mantisbt ... t_mail.php". I get this report:
------------------------------
Start checking all mailboxes: Wednesday 1st of October 2014 07:33:20
array(11) {
["enabled"]=>
bool(true)
["description"]=>
string(10) "Gmail test"
["mailbox_type"]=>
string(4) "POP3"
["hostname"]=>
string(22) "ssl://adroitsystems.in"
["port"]=>
int(995)
["encryption"]=>
string(3) "SSL"
["erp_username"]=>
string(24) "support@adroitsystems.in"
["erp_password"]=>
string(12) "U3BydEA0MzIx"
["auth_method"]=>
string(4) "USER"
["project_id"]=>
int(1)
["global_category_id"]=>
int(1)
}
Mailbox: Gmail test
Message: Mail debug directory does not exist or is not writable.
Mailbox: Gmail test
Message: Mail debug directory does not exist or is not writable.
Mailbox: Gmail test
Message: Reporter: 2 - noreply@example.com --> Issue ID: #32
Done checking all mailboxes
-----------------------
So please please let me know the correct steps to follow so that i can get automated ticket generated system through user emails.
Thanks.