Select Mailbox Drop-down list is empty

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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deveshguzz
Posts: 2
Joined: 01 Mar 2016, 05:27

Select Mailbox Drop-down list is empty

Post by deveshguzz »

Hello,

I am currently a new user of Mantis. I have set up a new installation (thanks to this forum, much of my problems have been solved).

After installing Email Reporting Plugin, when i go to "Manage Mailbox", there is a field called "Select Mailbox" and a dropdown list.
My problem is that the Drop-down list is empty. :cry:

Thus I can't add a new mailbox.

Am I doing this correctly?
Any help would be greatly appreciated.

Cheers,
Devesh
SL-Gundam
Posts: 722
Joined: 06 Jul 2011, 14:17

Re: Select Mailbox Drop-down list is empty

Post by SL-Gundam »

It's empty because you have not added one yet

Just try adding one and you'll see
deveshguzz
Posts: 2
Joined: 01 Mar 2016, 05:27

Re: Select Mailbox Drop-down list is empty

Post by deveshguzz »

Big Thanks!

I did not notice the add button! Great!

But when I test (using an office365 account on IMAP), it deletes all the mail found in my inbox.
How can I change this please?

Thanks in advance
SL-Gundam
Posts: 722
Joined: 06 Jul 2011, 14:17

Re: Select Mailbox Drop-down list is empty

Post by SL-Gundam »

For IMAP EmailReporting will always mark emails as deleted after processing them.

The only thing you can do to change this is set "Delete processed email from the mailbox" to "No"

This will not expunge the emails. Though other clients accessing the mailbox might perform an expunge and then the emails will be gone

If EmailReporting was not meant to process the INBOX folder, you need to modify the mailbox you've set up in EmailReporting so that it accesses another folder
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